Reviews

MIRIAM GUITIERREZ TRIGUERO left a review on 27/02/2024

Genial!!!

Nos ha encantado el hotel lo hemos pasado muy bien todo el personal súper agradable te hacen sentir muy bien muy bonito todo el hotel las habitaciones muy cómodas sin duda volveré.solo una cosa negativa la limpieza de la habitación habían barrido solo a medias habías restos de una naranja en el baño y al retirar uno de los sofás para que no se calleran las niñas debajo de el sofá había mucha suciedad e incluso un juguete de un huésped anterior .al tercer día cuando hicieron la habitación nos dejaron un bóxer que no era nuestro debieron encontrarlo debajo de la cama por lo tanto creo que la limpieza es un pelin escasa

Hotel Flamingo Oasis responded to this review. View the response.

Estimada Miriam, Muchas gracias por dejar su reseña sobre el Flamingo Oasis. Hemos compartido sus comentarios con el gerente del hotel así como con la gobernanta y pedimos disculpas por cualquier inconveniente. Nos alegra que estuvo contenta en general y que piensa que todo el personal es muy amable. Saludos cordiales, Hoteles MedPlaya Benidorm

CARLOS INTRIAGO ESTEBAN left a review on 27/02/2024

Perfecta estancia

Todo ha sido genial y lo hemos disfrutado muchas gracias por la atención recibida Si me permiten un pequeño comentario les diré que el horario final de la piscina cubierta 17.00 h. al ir con nuestra nieta en mi opinión es un poco temprano seria estupendo que fuera a las 19.00 h. Muchas gracias volveremos seguro

Hotel Flamingo Oasis responded to this review. View the response.

Estimado Carlos, Agradecemos sus comentarios y sugerencias. La realimentación de nuestros huéspedes es de suma importancia para nosotros como empresa. Nos alegra que haya pasado una estancia agradable y esperamos verle de nuevo en un futuro cercano. Saludos cordiales, Hoteles MedPlaya Benidorm

Rs left a review on 26/02/2024

Una gran elección

Habitación con terraza, comida muy buena, café en habitacion. Todo perfecto.

Hotel Flamingo Oasis responded to this review. View the response.

Estimado Rs, Agradecemos su puntuación y sus comentarios. Nos alegra que haya disfrutado de su estadía en el Flamingo Oasis y esperamos poder darle nuevamente la bienvenida a nuestro hotel. Saludos cordiales, Hoteles MedPlaya Benidorm

Jayne Bree left a review on 26/02/2024

Entertainment has got worse

This hotel is a shadow of its former glory. I have been coming to this hotel for over 12 years and I am debating whether I will continue to. The entertainment is appalling, it is so bad that it is not even advertised outside the piano bar anymore The person responsible has nothing but utter contempt for the guests if he continues to think he is offering a broad selection of entertainment. A quiz and a game show or bingo is not entertainment and the acts that are bought sometimes fail to live up to expectation. Saturday is a huge change over day at the hotel and there is no entertainment in the piano bar. The food also needs sorting, it is still cold, food is no longer replaced quickly and once the advertised meat on the carvery has gone, out comes the slippy am with an orange skin. The current chef who carves the meat is incapable and produces large wedges of meat that you cannot chew. When you ask for it to be cut thinner, it is clear that the ability to do this is not there or its too much effort. I also think that leaving a huge knife unattended by the carvery section is very dangerous. The old system of having it manned constantly is better as it does not dry up and can be cut to customer tastes. The selection of hams and pate only turn up on the gala night, if you can still call it that as the drink is no longer offered. I also upgraded to the gold wrist band and had to ask for the safe for the room and ask about the premium snacks. This should not be plural, as the upgraded snack was a choice of three options , of which you can have one and it is clear the staff are unhappy about it. It took 2 days to be offered the snacks and that was after I pointed this out. Vaping is not tackled in the hotel and I witnessed lots vaping at their seats in all the venues. There was also a very unpleasant incident where my daughter witnessed a man walking round, later in the night, in reception with no pants on, this in my opinion is indecent exposure. Sadly, overall the quality of food and the poor entertainment is ruining this hotel which holds so many good memories. I think the cost cutting exercises will affect the type of client the hotel wants to attract.

Hotel Flamingo Oasis responded to this review. View the response.

Hi Jayne, Thank you for providing valuable feedback that contributes to our ongoing improvements. We apologise for any shortcomings in meeting your expectations. Our hotel offers a diverse entertainment program throughout the day and night, catering to families and couples with various activities and shows. We acknowledge there is always room for improvement, and we are actively working to enhance our offerings, including food, drinks, and services. Your input is valuable, and we hope to welcome you back to a more satisfying experience in the future. Kind regards, MedPlaya Hotels Benidorm

TRACEY HALL left a review on 26/02/2024

Lowered standards

As regular guests at the Flamingo Oasis we feel disappointed that standards post covid have lowered significantly. We stayed at Christmas and werent happy but thought we would give it one last chance. The entertainment is clearly done on a shoestring budget, the piano bar often has no entertainment unlike what it used to be. Food is repetitive and the stew curry type meals it seems are made up using leftover meats from previous meals. The ice cream scoops left in filthy water need to, you need to revert back to the individual pots. The current system is incredible unhygienic. The staff are very hard working and on the whole very pleasant. We paid extra for premium all inclusive and felt like we had to beg for everything that we should have had eg free safety deposit box and better snack choice, we also had to ask for premium spirits even though staff could see our gold wrist bands. Rooms are spacious and clean but beds very hard. The building work from 3 different locations was not pleasant, as it started around 7am until 7pm. This was not a budget holiday, so unfortunately we will be seeking an alternative for our next visit.

Hotel Flamingo Oasis responded to this review. View the response.

Hi Tracey, Thank you for your valuable feedback, and we appreciate your positive remarks about our staff. Your feedback is of the utmost importance to us and we have shared your comments and suggestions regarding entertainment and food service with the relevant teams. While the construction in the area is beyond our control, we actively work to minimise the impact on our guests holiday enjoyment. We sincerely hope to get the opportunity to welcome you back once again to the Flamingo Oasis. Kind regards, MedPlaya Hotels Benidorm

EMMA JAY JONES left a review on 21/02/2024

Returning customer

I have been to this hotel lots times now with my family. The food is always good and staff lovely, entertainment team always works hard, receptionist nice and I always feel safe at this hotel. However my back was not best as the mattress need to been changed now as every spring felt like it was digging in my back. I lends sup sleeping in sofa. Only negative thing Inhave say. Will return as always enjoy our stays

Hotel Flamingo Oasis responded to this review. View the response.

Hi Emma, Thank you for again choosing the Flamingo Oasis for your holiday. Your feedback is of the utmost importance to us and we have taken note of your comments. We are pleased that you had a good holiday and we look forward to seeing you again. Kind regards, MedPlaya Hotels Benidorm

CRAIG THOMAS left a review on 20/02/2024

Great

Hotel was great, entertainment was hit and miss this time of year. Unfortunately hospital building work finished as we thought but now noise from building the new supermarket is very noisy and starts at 6am. We will be bk but not till that is done

Hotel Flamingo Oasis responded to this review. View the response.

Hi Craig, Thank you for leaving your review. It's lovely to read that you had an enjoyable stay. Hopefully, we will see you soon again. Kind regards, MedPlaya Hotels Benidorm

Steven Gain left a review on 20/02/2024

Great relaxing stay

We came for 3 days just to get away and relax and that is what we did . Loved the roof top bar and club room . Will definitely be booking again . Thank you to all and everyone of you .

Hotel Flamingo Oasis responded to this review. View the response.

Hi Steven, Thank you for choosing the Flamingo Oasis for your Benidorm break. We are glad that you enjoyed your stay and we look forward to seeing you again. Kind regards, MedPlaya Hotels Benidorm

MAnuel Méndez Gonzalez left a review on 13/02/2024

Una agradable estamcia

Todo muy bien, a destacar la comida tipo buffet, por la variedad y calidad. La animación era solo para parlantes en ingles.

Hotel Flamingo Oasis responded to this review. View the response.

Estimado Manuel, Nos complace que haya pasado una estancia agradable con nosotros en el Flamingo Oasis. Es un placer leer que estuvo muy contento con la selección de comida en el buffet. Muchas gracias por dejar su reseña. Esperamos tener la oportunidad de poder darle nuevamente la bienvenida a los hoteles de la cadena MedPlaya. Saludos cordiales, Hoteles MedPlaya Benidorm

Donna Morrall left a review on 12/02/2024

Amazing

Amazing overall stay had premium AI and worth every penny and some staff attentive food amazing and room was sooo nice defo coming back iMay xx

Hotel Flamingo Oasis responded to this review. View the response.

Hi Donna, It's fantastic to read that you had an amazing holiday at the Flamingo Oasis and that you have decided to return in May. We are glad that you were happy with eveyrthing from the attentive staff to the choice of food and the value of the Premium All Inclusive. We look forward to seeing you in May! Kind regards, MedPlaya Hotels Benidorm

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1. INTRODUCTION

At MedPlaya, our customers are our top priority. That's why we have developed the all-new MedPlaya Amigo! Loyalty Programme, designed to offer our direct customers the best prices, favourable conditions, and exclusive offers and benefits.

MedPlaya Amigo! consists of three levels: Holiday Friends, BFFs, and Soulmates. Your level within the programme increases as you accumulate more stays with us, and with each level, you unlock additional benefits.

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MedPlaya reserves the right to make necessary amendments to the conditions of MedPlaya Amigo! as it deems necessary.

The advantages of MedPlaya Amigo! are applicable to all MedPlaya hotels, with the exception of Resort Giverola & Bella Vista Beach Club.

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The programme is available to adults over 18 years old.

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Please refer to the table below for the different levels and associated benefits:

[Table of Levels and Benefits]

Your membership level is determined by the number of nights you have stayed with us (only direct reservations confirmed in your name count) in any MedPlaya Hotel within the two years preceding your upcoming reservation check-in date. Please note that membership levels may fluctuate based on this criterion.

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Discounts will be applied to the price of the room occupied by the MedPlaya Amigo! member at check-in, and benefits will be available upon, or shortly after, arrival at the hotel.
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Discounts are applied to the final price of the reservation, excluding extras, and are not applicable to 100% Non refundable bookings.

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