Reviews

dennis beacom left a review on 21/05/2020

balmoral a great hotel

everything about this hotel is as perfect as you can get they even got us home from the virus many thanks

dennis beacom left a review on 01/05/2020

balmoral a great hotel

I would like to thank you for refund for lost nights due to this virus and will use this money for our next visit to the balmoral ,all tme staff have been so good to us both also Laura the amigo girl who got us flights out of spain and maria who printed our new boarding cards what a great hotel hope to see you all again soon our regards dennis beacom and christine george room 630 1st march to 21st the amigo kids

ROBERT HOWARTH left a review on 02/04/2020

Excellent

Thank you for everything your staff have been fantastic, we will come back as soon as all this is over, our hearts go out to Spain. Good luck see you soon

Hotel Alba Beach responded to this review. View the response.

Dear Robert, Thank you very much for your fantastic comments. Me and all my colleagues really appreciate your words and above all, your understanding in these difficult time we are living. We look forward to welcoming you back again very soon. Kindest regards,

dennis beacom left a review on 01/04/2020

balmoral a great hotel

Arrived on the 1st march room 630 ,we had a great first 2 weeks then this virus from china started then our easyjet flight was cancelled however Laura our amigo girl got us on a british airways flight home many thanks to her also many thanks to helpful Maria at the check in desk for the boarding cards all staff at hotel are great.hope to go back soon adios to you all and I hope you get back to work soon ,dennis beacom

Hotel Alba Beach responded to this review. View the response.

Dear Dennis, Thank you very much indeed for your excellent review. We are also extremely grateful to all our guests for the understanding you all have shown in these difficult circumstances. We really hope this situation is over soon. You kind words are very much appreciated, I will pass your message to the Manager as well. I wish you both all the best and look forward to welcoming you back very soon! Best regards,

PEDRO PEREZ MARANA left a review on 23/03/2020

Muy bien

Me gusta mucho todo

Hotel Alba Beach responded to this review. View the response.

Hola Pedro: Agradecemos de corazón su fantástica valoración y que nos haya elegido para sus vacaciones. Esperamos que muy pronto pueda volver a visitarnos de nuevo. Un saludo cordial,

thomas pirie left a review on 20/03/2020

excellent

everything all excellent,as usual food first class . we will be back again next year. thank you.

Hotel Alba Beach responded to this review. View the response.

Dear Thomas, Thank you so much for taking time to share your positive feedback with us, we really hope to welcome you once again. Best regards,

ULF INGEMAR STRANDVIK left a review on 12/03/2020

Our stays at medplaya Hotels

We have for so many years stayed at medplaya Hotels mostly at Pez Espada .This year we decided to try Balmoral for 22days because it was chiper than Pez.After the 22 days we are now back at Pez Espada and it feels as we are back home again and we will stay here for 17days.We have already booked the next year’s visit to medplaya hotel Riviera 1.3.2021-31.3.2021because Pez Espada is closed then.We booked it at Balmoral Amigo Card but I did not have your 5code number so please........Best regards

Hotel Alba Beach responded to this review. View the response.

Dear Ulf, Thank you very much for your lovely review, we very much appreciate such loyal customers as yourself. I already applied the 5% discount to your reservation for next year, please if you have any question, do not hesitate to contact me or my colleague and we will be pleased to help you. Kind regards

AMANDA JOKL left a review on 09/03/2020

Great 7 day stay

Another fabulous week at the hotel Balmoral. Clean rooms Friendly staff Good variety of nice food Great location near the beach but away from noisy areas Comfy beds A lovely relaxing week.

Hotel Alba Beach responded to this review. View the response.

Hi Amanda, Thank you very much for taking the time of leaving us your nice comments. We are glad that you had a lovely holidays at the Hotel Balmoral, once again. Best regards,

Tayyab Bilal Arshad left a review on 02/03/2020

Comfortable stay

The hotel overlooks the mediterranean sea which made the stay more fascinating. Food selection was OK but could do with more variety. Staff were pleasant & helpful. All local amenities in walking distance. overall good value for money.

GABRIELE ELLI IHLOW left a review on 29/02/2020

Meine beste Wahl für Benalmadena!

Es war mein vierter Aufenthalt im Hotel Balmoral und ich war wieder sehr zufrieden! Facilities & Services sowie Entertainment habe ich nicht genutzt und kann es deshalb nicht bewerten. Ich hatte Halbpension gebucht und das Leistungsangebot hat sich an Umfang und Qualität deutlich verbessert. Bei früher Abreise erhält man noch ein Frühstück das ich mir in manchem vier Sterne Hotels so gewünscht hätte! Der Speisesaal ist modern renoviert worden. Das Personal ist freundlich, hilfsbereit und spricht auch Englisch. Die Gästestruktur bestand zu meiner Reisezeit im Februar aus überwiegend spanischen und englischsprachigen Rentnern. Die Zimmerausstattung ist alt aber sauber und wird in Stand gehalten. Die Betten sind recht hart, wie meistens in Spanien. Unschlagbares Preisleistungsverhältnis. Amigokarte ist zu empfehlen. Tolles Bonusprogramm. Habe bereits wieder zwei Aufenthalte für Winter gebucht und hoffe auf ein Zimmer auf der Sonnenseite.

Website Terms Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Med Playa’s relationship with you in relation to this website.
The term ‘Med Playa’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is MED PLAYA MANAGEMENT, SL Ps General Mendoza 1 6 17002 - (Girona) - Gerona.
Our company registration number is B17076886
Tomo 1.597, Folio 58, Hoja A-21.313, Inscrip. 1ª

The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without [business name]’s prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Spain.

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Med Playa and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Med Playa. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Med Playa takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

MEDPLAYA AMIGO! LOYALTY PROGRAM: TERMS AND CONDITIONS

1. INTRODUCTION

At MedPlaya, our customers are our top priority. That's why we have developed the all-new MedPlaya Amigo! Loyalty Programme, designed to offer our direct customers the best prices, favourable conditions, and exclusive offers and benefits.

MedPlaya Amigo! consists of three levels: Holiday Friends, BFFs, and Soulmates. Your level within the programme increases as you accumulate more stays with us, and with each level, you unlock additional benefits.

The following terms and conditions outline how MedPlaya Amigo! works and can be referred to anytime on the MedPlaya Hoteles website: www.medplaya.com.

MedPlaya Amigo! utilizes a Customer Identification Number to identify members. By accepting these terms and conditions, the MedPlaya Amigo! member confirms their awareness and understanding of the programme’s details.

MedPlaya reserves the right to make necessary amendments to the conditions of MedPlaya Amigo! as it deems necessary.

The advantages of MedPlaya Amigo! are applicable to all MedPlaya hotels, with the exception of Resort Giverola & Bella Vista Beach Club.

2. REGISTERING FOR MEDPLAYA AMIGO!

The programme is available to adults over 18 years old.

Official bodies and companies are excluded from the MedPlaya Amigo! programme.

You can register for MedPlaya Amigo! through the following channels:

- The www.medplaya.com website: Fill out the online registration form with your personal information and accept the provided conditions.
- In MedPlaya Hotels: Use the QR code for registration.

Registration for MedPlaya Amigo! program is free. An email address is required to register for MedPlaya Amigo!, and each registration must have a unique email address.

3. MEDPLAYA AMIGO

Once you have completed registration for MedPlaya Amigo!, you can access your personal MedPlaya Amigo! area on www.medplaya.com. This can be done by identifying yourself with your email address or MedPlaya identification number (ID MedPlaya) and password.

Within the MedPlaya Amigo! dashboard, you can:

- View and download your digital MedPlaya Amigo! identification card, which displays your full name and MedPlaya Identification Number (ID MedPlaya).

- Check and update your personal details.

- View your booking history and easily make new reservations.

- Adjust your access settings for the MedPlaya Amigo! private area.

- Make your next reservation at the best price available!

Please note that your MedPlaya Amigo! membership is personal and non-transferable.

* In order that your discount is applied correctly on arrival it is important that you identify yourself using your ID MedPlaya Amigo! or email associated with your account when making your reservation.

4. BENEFITS OF MEDPLAYA AMIGO

As a member of the MedPlaya Amigo! you will be the first to hear of our promotions and offers* and will enjoy discounts and benefits on your direct reservations at all our MedPlaya Hotels, excluding Resort Giverola/Hotel Bella Vista.
*The inclusion in our Newsletter database is a condition of MedPlaya Amigo!

Discounts and benefits are applied based on your MedPlaya Amigo! membership level, all your stays (direct reservations only) count towards your membership level, and discounts, benefits and rewards are applicable on your stays with us when you have made your reservation on our website www.medplaya.com, through our Call Centre, Guest Service Managers, or directly at the hotel Reception.

Please refer to the table below for the different levels and associated benefits:

[Table of Levels and Benefits]

Your membership level is determined by the number of nights you have stayed with us (only direct reservations confirmed in your name count) in any MedPlaya Hotel within the two years preceding your upcoming reservation check-in date. Please note that membership levels may fluctuate based on this criterion.

Discounts and benefits do not apply to reservations made through third-party agents, online travel agents, or tour operators.

Discounts will be applied to the price of the room occupied by the MedPlaya Amigo! member at check-in, and benefits will be available upon, or shortly after, arrival at the hotel.
Benefits and discounts are not duplicated when more than one MedPlaya Amigo! member occupies a room.

Discounts are applied to the final price of the reservation, excluding extras, and are not applicable to 100% Non refundable bookings.

5. CANCELLING YOUR MEDPLAYA AMIGO MEMBERSHIP

Membership of the MedPlaya Amigo! programme may be cancelled for the following reasons:

- The user may request to cancel their membership of the MedPlaya Amigo! programme by sending an email to: contact@medplaya.com

- MedPlaya Management reserves the right to the temporary or permanent cancellation of the MedPlaya Amigo! members membership under the following circumstances:

- Improper use of the MedPlaya Amigo! Programme.
- Failure to comply with the Terms and Conditions accepted when registering for the programme.
- Inappropriate behaviour at the hotel.
- Cancellation of subscription to Newsletter
- Detection of incorrect data provided when registering for the MedPlaya Amigo! programme.
- The demise of the MedPlaya Amigo! member.
- When no transactions or bookings have been made using your MedPlaya Amigo! account during the past five years.

6. PRIVACY POLICY – DATA PROTECTION

By completing the registration request for the MedPlaya Amigo! programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.

Similarly, for the proper fulfilment of the programme, your personal data will be transferred to companies of the MED PLAYA group for the purposes described above.

The Personal Data that you provide will be processed to identify you as a user of the programme and to give you access to the various features and services that are available to users registered in the programme.

The user can, at any time, revoke consent for the processing of their personal data by sending an email to rgpd@medplaya.com. However, the revocation of consent will imply the exclusion of the client from the MedPlaya Amigo! programme.

English Español Català