MEDPLAYA AMIGO CARD LOYALTY PROGRAMME: TERMS AND CONDITIONS
1. INTRODUCTION
The MED PLAYA MANAGEMENT, S.L. Amigo Card Loyalty Programme is regulated by the following conditions.
The conditions detailed below explain how the Amigo Card programme works and may be consulted at any time on the MedPlaya Hoteles website: www.medplaya.com.
The Amigo Card loyalty programme uses an Amigo Card identification card to identify the card holder as a member of the Amigo Card programme. The Amigo Card is the property of MedPlaya.
By accepting these conditions, the Amigo Card member hereby states that they are aware of the conditions detailed herein, which shall be applicable as long as they are registered as an Amigo Card member.
The advantages offered by the Amigo Card loyalty programme are applicable to all MedPlaya hotels, except Resort Giverola & Bella Vista Beach Club. it is not possible to exchange points at Giverola / Bella Vista for discounts, services or gifts.
Each establishment shall determine the services that are included in the Amigo Card programme and these may vary depending on the establishment.
MedPlaya reserves the right to amend the conditions of the Amigo Card programme.
2. REGISTERING FOR THE AMIGO CARD PROGRAMME
Any natural person who is over 18 years of age may register for the Amigo Card loyalty programme by completing the registration form and accepting the established conditions. Legal persons are excluded from the Amigo Card programme.
The natural person will then become the Amigo Card member. Each person may only register for one Amigo Card. In the event that a person registers more than once, MedPlaya reserves the right to reject any subsequent registrations.
Various established channels may be used to register for the Amigo Card programme. The channels that may be used to register for the Amigo Card loyalty programme are as follows:
• The www.medplaya.com website, by completing the online registration form with your personal details and accepting the established conditions. Online Amigo Card registrations are automatically awarded 20 points to welcome the card holder to the Amigo Card programme.
• In MedPlaya Hotels by filling in the registration form, using a QR code.
Registration for the Amigo Card programme is free. You must have an email address to register for the Amigo Card programme. The same email address may not be used for more than one registration.
3. THE AMIGO CARD
The Amigo Card identifies its bearer as having registered for the Amigo Card loyalty programme. The Amigo Card displays the members full name and MedPlaya identification number (ID MedPlaya).
The Amigo Card is available in digital format.
Once the Amigo Card registration process has been completed, the Amigo Card member will receive a welcome email with their virtual Amigo Card as an attached file.
The Amigo Card member will have access to the virtual card in their Amigo account dashboard to download or print.
. The Amigo Card is personal and non-transferable.
4. BENEFITS OF THE AMIGO CARD
The Amigo Card member will be able to enjoy all the advantages of the Amigo Card programme at all MedPlaya hotels (Exclusions apply in the case of Resort Giverola/Hotel Bella Vista).
These benefits are as follows:
a) Additional discount on your booking by redeeming your points. Only applicable to bookings made through our www.medplaya.com website, our MedPlaya Call Centre or in any of our MedPlaya hotels according to the following conditions:
- Applicable on all reservations with a minimum price of 130€
- Value of discount does not exceed 50% of the value of the reservation
- Points cannot be redeemed for cash
- Applicable only when customer is a member of Amigo Card at the moment of check in at the hotel.
b) Option to redeem points for services/gifts at any of our MedPlaya hotels.
c) Check available services/gifts on arrival at your hotel. These services/gifts may vary depending on the establishment.
d) Fast check-in by presenting your virtual Amigo Card on arrival.
e) Exclusive additional promotions and discounts for registered Amigo Card members.
4.1 POINTS
Each Amigo Card point has a value of €0.50 when you redeem your points for a discount on your accommodation. This value is exclusively for redeeming points for a discount on your accommodation and will only be applicable to bookings made via our website www.medplaya.com, our MedPlaya Call Centre or in our MedPlaya hotels and according to the conditions detailed in BENEFITS
It is not possible to apply Amigo Points as a discount on 100% Non-Refundable reservations made through our www.medplaya.com website, our MedPlaya Call centre or in any MedPlaya Hotel.
Details about the services/gifts included in the Amigo Card programme and their Amigo Card value in points will be provided at each MedPlaya hotel. Any services/gifts that are not specified in the Amigo Card programme are not included in the programme.
Points are non-transferable between Amigo Card members and may not be redeemed for cash. Amigo Card points are valid for two years from the date on which they are obtained.
4.2 EARNING POINTS
Please show your virtual Amigo Card at check-in so that the points that correspond to your stay can be awarded to your Amigo Card account. Points will be automatically awarded during check-in, never before you arrive at the hotel.
Amigo Card member may obtain points in the following ways:
a) For each stay at a MedPlaya hotel. This condition is applicable to all booking channels. The following points will be awarded:
o 1st - 5th stay: 20 Amigo Card points per stay
o 6th - 10th stay: 35 Amigo Card points per stay
o 11th - 15th stay: 50 Amigo Card points per stay
o More than 15 stays: 60 Amigo Card points per stay
Stays include all stays at any MedPlaya hotel and are calculated from the moment you register for the Amigo Card loyalty programme.
Two consecutive bookings by the same client will not be considered a new stay and points will therefore not be awarded for the second stay.
b) For bookings made using the following channels:
i. www.medplaya.com
ii. MedPlaya Call Centre
iii. MedPlaya Hotels
At check-in the equivalent of 8% of the total booking fee will be automatically awarded in Amigo Card points. Extra services related to your booking are excluded from this condition.
Reservations made through other distribution channels are excluded from condition (b).
The Amigo Card member will simultaneously receive points for each stay and booking if they meet the conditions detailed above.
4.3. EARNING POINTS: CONDITIONS
o In the event that the Amigo Card member has made several bookings, they will only be awarded Amigo Card points for the sum corresponding to the room in which they are personally registered.
o If the Amigo Card member pays for several bookings, they shall not be awarded more points for the extra bookings.
o In the event that more than one guest who is registered for the Amigo Card programme is staying in the same room, Amigo Card points will only be awarded to one card member.
o If any changes are made to your booking during your stay, MedPlaya reserves the right to review and amend the allocation of Amigo Card points prior to the booking amendment.
o Amigo Card points shall be awarded to a card holder irrespective of the person who paid for the booking.
5. REDEEMING AMIGO CARD POINTS
It is essential that you show your virtual Amigo Card at reception, or to the person responsible for the Amigo Card programme at the hotel, to redeem your points for discounts and/or services during your stay.
a) REDEEMING POINTS FOR SERVICES/GIFTS
You may ask to redeem your points for services/gifts at reception, or ask the person at the Amigo Card “Loyalty-Fidelidad & Community Manager” desk, by showing your Amigo Card.
Reception, or the Amigo Card representative, will issue a pass/voucher for the requested service/gift and charge the corresponding points to your Amigo Card account. The Amigo Card member shall present the pass/voucher to the department providing the service so that these points can be redeemed.
Passes/vouchers issued during your stay will expire at the end of your stay.
Check which services/gifts are available to be redeemed with your Amigo Card points at reception or at the “Loyalty-Fidelidad & Community Manager” desk. These services/gifts may vary depending on the establishment.
Points may only be redeemed for additional room services if the Amigo Card member is registered as staying in the room.
a) REDEEMING POINTS FOR DISCOUNTS ON ACCOMMODATION
The Amigo Card member may ask to redeem their points for a discount on their accommodation when they check in.
Redeeming points for a discount on your accommodation will only be applicable to bookings made via our website www.medplaya.com, our MedPlaya Call Centre or at any of our MedPlaya hotels. This discount will be applicable to the amount corresponding to the accommodation and meal plan; any additional services will not be included.
Discounts will be applied according to the following conditions:
- Applicable on reservations with a minimum price of 130€
- Value of discount does not exceed 50% of the value of the reservation
- Points will not be redeemed for cash
- Applicable only when customer is a member of Amigo Card at the moment of check in at the hotel.
Each Amigo Card point has a value of €0.50 that is only applicable when you redeem your points to obtain a discount on your accommodation.
Bookings made through other channels, or our www.medplaya.com website, our MedPlaya Call Centre or in our MedPlaya hotels with the 100% Non-refundable Cancellation Policy are excluded from the offer to redeem points for a discount on your accommodation.
In the event that the Amigo Card member makes several bookings, points may only be redeemed for a discount on accommodation in the room where the Amigo Card holder is staying.
Points may not be redeemed to pay for any sums related to taxes and fees.
6. MEDPLAYA.COM – AMIGO CARD
Once registration for the Amigo Card programme has been completed, the card holder may access their private Amigo Card area on www.medplaya.com by identifying themselves with their email address or MedPlaya identification number (ID MedPlaya) and password.
In the Amigo Card private dashboard you can:
- Download / Print your Amigo Card
- check details of transactions made using the points on your Amigo Card account and view your balance in points;
- Check and update your personal details;
- View your booking history and rapidly make new bookings;
- Amend your access settings for the Amigo Card private area.
On the www.medplaya.com website there is a Help section where you can contact us at any time using the contact form or by sending an email to: contact@medplaya.com
7. CANCELLING THE AMIGO CARD
Membership of the Amigo Card programme may be cancelled for the following reasons:
- The user may request to cancel their membership of the Amigo Card programme by sending an email to: contact@medplaya.com
- Amigo card members who revoke their consent for their personal data to be processed shall be automatically excluded from the AMIGO CARD programme.
- MedPlaya management reserves the right to the temporary or permanent cancellation of the Amigo Card members membership under the following circumstances:
o Improper use of the Amigo Card.
o Failure to comply with the Terms and Conditions accepted when registering for the programme.
o Inappropriate behaviour at the hotel.
o Detection of incorrect data provided when registering for the Amigo Card programme.
o The demise of the Amigo Card member.
o When no transactions or bookings have been made using points from your Amigo Card account during the past five years.
8. PRIVACY POLICY – DATA PROTECTION
By completing the registration request for the AMIGO CARD programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.
Similarly, for the proper fulfilment of the programme, your personal data will be transferred to companies of the MED PLAYA group for the purposes described above.
The Personal Data that you provide will be processed to identify you as a user of the programme and to give you access to the various features and services that are available to users registered in the programme.
The user can, at any time, revoke consent for the processing of their personal data by sending an email to rgpd@medplaya.com. However, the revocation of consent will imply the exclusion of the client from the AMIGO CARD programme.
CONTACT FORMS: By filling in the contact and opinion form on the website, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided in order to respond to requests, suggestions and complaints, as well as to improve the quality of service. For the proper attention of and answer to the communication, your personal data may be transferred to companies of the MEDA PLAYA group in order to give the most appropriate response to the request.
The user can, at any time, request the cancellation of their personal data by sending an email to rgpd@medplaya.com.
TELEPHONE CALLS TO OUR CUSTOMER SERVICE (CALL CENTRE): By contacting our Call Centre, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided in order to respond to requests, suggestions and complaints, as well as to improve the quality of service. For the proper attention of and answer to the communication, your personal data may be transferred to companies of the MEDA PLAYA group in order to give the most appropriate response to the request.
The user can, at any time, request the cancellation of their personal data by sending an email to rgpd@medplaya.com.
Our recently redecorated, comfortable double rooms are bright and welcoming.
Facilities include a full bathroom with hairdryer, balcony, twin beds, individually controlled air conditioning, hea...
Our recently redecorated, comfortable double rooms are bright and welcoming.
Facilities include a full bathroom with hairdryer, balcony, twin beds, individually controlled air conditioning, heating, satellite TV, telephone, free WIFI, fridge, kettle and optional safe
*Our new top floor double room has a fresh modern design, fully equipped bathroom with a walk in shower, fabulous sea views but no balcony
Our newly refurbished Junior Suites are modern and spacious, they are decorated in a light contemporary style and furnished with your comfort in mind.
All of our Junior Suites have a king sized bed a...
Our newly refurbished Junior Suites are modern and spacious, they are decorated in a light contemporary style and furnished with your comfort in mind.
All of our Junior Suites have a king sized bed and a lounge area for relaxing, with a sofa bed which can be opened when occupied by three people, tea and coffee making facilities, free WiFi and Satellite TV.
Minibar and Safety deposit boxes are also available (charges apply)
Our updated bathrooms all have walk in showers, make up mirror and hairdryers and welcome amenities.
Some rooms offer a private terrace/balcony (subject to availability).
MedPlaya Hotels offer guests who are staying with us in Benidorm, for 6 nights or more, a free Economy Connect Shuttle transfer to and from Alicante airport.
To qualify for a free Economy Connect Shuttle transfer your booking must be made through our website www.medplaya.com more than 24 hours prior to arrival date and meet with the 6 night minimum stay requirement.
After confirming your hotel reservation you will be able to add your shuttle transfer Economy Connect completely free of charge.
This service is not bookable in resort and is only available for return trips (both ways).
This Free Shuttle Transfer Service (Economy Connect) is only currently available for our Benidorm Hotels.
<strong>If your reservation is for less than 6 nights or confirmed within 24 hours</strong> of your arrival date you can still book a shuttle transfer, the price will be displayed once you have completed your search, and payment will be made online.
You can search transfer options and prices by following these links:
For any additional information, you can contact us via email at 'callcentre@medplaya.com or through our customer service line UK: 0843 508 5479, Spain: (34) 951 989 315 and we will be delighted to help you.
關於 The Agir Springs Hotel
The Agir Springs Hotel is a modern and welcoming 4 star hotel located on the Avenida Mediterraneo, just 2 minutes’ walk from the Levante Beach and close to the old town of Benidorm.
The Agir Springs Hotel offers 76 comfortable, well equipped rooms which are decorated in bright, modern colours and contemporary style. Air-conditioned Double Rooms are specially designed for couples and are fully equipped with full bathroom, Satellite TV, Free Wi-Fi. For a special treat, try our spacious Junior Suites which also include Tea and Coffee making facilities and Mini Bar.
Our restaurant with table service, located on the fifth floor gives our guests the opportunity to enjoy an ‘Al Fresco’ dining experience with tables on the large sunny terrace or to dine inside – it’s your choice! There’s also a bar cafeteria where you can enjoy a selection of local tapas.
The Half Board service includes breakfast and dinner. Dinner is waiter service and you will be invited to choose your starter, main course and sweet from our varied menu.
Chill out in our rooftop pool area, and in summer months enjoy cocktail as the sun sets in our cocktail bar, there’s a solarium area to relax in.
The Agir Springs Hotel is recommended exclusively for adults, over 18 years of age.
Tourism Registration number: HA-353 (The Agir Springs Hotel)
Visit our MAP section and find out the route and the best public transport options to get to MedPlaya Hotel Rio Park.
Free Shuttle Transfer: MedPlaya Hotels offer guests who are staying with us in Benidorm, for 6 nights or more, a free shuttle transfer to and from Alicante airport. Check this out! more
NUESTRA ESTANCIA HA SIDO MUY BUENA Y AGRADABLE.
ES LA SEGUNA VEZ QUE VAMOS Y VOLVEREMOS A REPATIR.
Hoteles MedPlaya Benidorm:Hola Francisco
Gracias por eligir el Hotel Agir Springs otra vez. Nos complace que haya pasado una buena estancia con nosotros. Muchas gracias por dejar sus comentarios, esperamos verle de nuevo pronto. Saludos cordiales, Hoteles Medplaya Benidorm
Ian Morrison
26/03/2023 18:55:37
Short Break
8.21/10
Very clean and nice hotel in a fabulous location with a lovely small pool area on the roof. A lot of the staff seemed to be new and we were surprised we could not get a drink in the bar at 22.20. Also, the bar did not have semi-sweet white wine, but it was available in the restaurant! Overall, a nice short break and a change from the Rio Park where we normally go.
MedPlaya Hotels Benidorm:Hello Ian
Thank you for sharing your review of the Hotel Agir Springs. We are pleased that overall you enjoyed what we have to offer and we appreciate all of your feedback. Hopefully you will choose to return again in the future. Kind Regards, MedPlaya Hotels Benidorm
Audrey Macleod
24/03/2023 11:31:56
Best hotel in Benidorm
10/10
This hotel is a gem. It is spotless, comfortable and a great location. The breakfast is superb and the reception staff are so friendly and polite especially Anna who could not do enough for you. Definitely be back.
MedPlaya Hotels Benidorm:Hello Audrey
We are delighted that the Hotel Agir Spings ticked all of your boxes and that you enjoyed all that we have to offer. Thank you for all of your comments and for your special mention for Anna. We hope to see you back again soon! Kind Regards, MedPlaya Hotels Benidorm
Miguel Fernández Gonzalez
17/03/2023 16:34:48
Ubicación ideal
8.57/10
Buen servicio, cercanía y estupendo hotel
Hoteles MedPlaya Benidorm:Hola Miguel, Estamos muy contentos que disfrutaba de su estancia en el Agir Springs y nos alegra que estuvo especialmente contento con el servicio. Muchas gracias por dejar sus comentarios. Esperamos volver a verle de nuevo pronto Saludos cordiales, Hoteles MedPlaya Benidorm
YOLANDA GONZALO MONTES
14/03/2023 16:17:15
Genial
9.64/10
El hotel es fantástico, está muy céntrico de todo. Calidad precio excelente. Tuvimos un problema porque la primera planta estaban al lado de los compresores y para dormir no es cómodo. Pero es verdad que para compensar nos, nos ampliaron la hora de salida y fue genial. El cheque de comida del 25 , me parece un detalle perfecto.
Hoteles MedPlaya Benidorm:Hola Yolanda, Muchas gracias por dejar su valoración sobre el hotel Agir Springs. Nos alegra que haya pasado una buena estancia con nosotros. Pedimos disculpas por cualquier incoveniencia. Esperamos tener la oportunidad de darle la bienvenida de nuevo pronto. Saludos cordiales, Hoteles MedPlaya Benidorm
Paul hawkins
19/02/2023 23:42:19
Excellent stay
10/10
Absolutely wonderful, I would highly recommend. Fantastic friendly staff . I felt very well looked after and will definitely be back for another visit
MedPlaya Hotels Benidorm:Hello Paul
We are delighted that you enjoyed an excellent stay with us at the Hotel Agir Springs. Thank you for taking a moment to share your comments with us, we hope to be able to welcome you back again soon. Kind Regards, MedPlaya Hotels Benidorm
Paul hawkins
18/02/2023 20:58:30
Wonderful Stay
10/10
Exceptional, it was lovely fresh and clean .
Very well looked after by very friendly staff team
I will be back x
MedPlaya Hotels Benidorm:Hello Paul
We are delighted that you enjoyed a wonderful stay with us at the Hotel Agir Springs. Thank you for taking a moment to share your comments with us, we hope to be able to welcome you back again soon. Kind Regards, MedPlaya Hotels Benidorm
KEVIN CONWAY
17/02/2023 09:09:29
Our stay at agir springs
10/10
Very good stay at the hotel staff andfood excellent we will stay again
MedPlaya Hotels Benidorm:Hello Kevin
Thank you for your kind comments about the Hotel Agir Springs. We are delighted that you enjoyed your stay with us and we hope to see you back again in the future. Kind Regards, MedPlaya Hotels Benidorm
Jose Antonio Toledo Escoda
16/02/2023 19:59:23
Cafetería
8.57/10
Nuestra estancia estuvo muy bien, pero cuando terminamos de cenar, que aún no eran las 10:30 h, fuimos a la cafetería y ya no nos quisieron servir.
Tuvimos que irnos a otro hotel a tomar café y una copa. Eso no me pareció muy correcto.
Hoteles MedPlaya Benidormel:Hola José Antonio, Muchas gracias por sus comentarios sobre su estancia en el Hotel Agir Springs. Nos complace que haya pasado una buena estancia en general con nosotros. Sentimos que hubo algunos aspectos del hotel que no fueron a su agrado. La opinión de nuestros clientes es muy importante para nosotros ya que nos ayuda a mejorar. Saludos cordiales, Hoteles MedPlaya Benidorm
KEVIN CONWAY
15/02/2023 11:59:10
Stay at agil springs
10/10
Excellent stay ???? would stay again
MedPlaya Hotels Benidorm:Hello Kevin
It is great to hear that the Agir Springs ticked all of your boxes and that you enjoyed your stay with us. Thank you for sharing your comments, we hope to see you again in the future. Kind Regards, MedPlaya Hotels Benidorm
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Free Shuttle Transfer: MedPlaya Hotels offer guests who are staying with us in Benidorm, for 6 nights or more, a free shuttle transfer to and from Alicante airport. 
MUY BIEN