MEDPLAYA AMIGO! LOYALTY PROGRAM: TERMS AND CONDITIONS
1. INTRODUCTION
At MedPlaya, our customers are our top priority. That's why we have developed the all-new MedPlaya Amigo! Loyalty Programme, designed to offer our direct customers the best prices, favourable conditions, and exclusive offers and benefits.
MedPlaya Amigo! consists of three levels: Holiday Friends, BFFs, and Soulmates. Your level within the programme increases as you accumulate more stays with us, and with each level, you unlock additional benefits.
The following terms and conditions outline how MedPlaya Amigo! works and can be referred to anytime on the MedPlaya Hoteles website: www.medplaya.com.
MedPlaya Amigo! utilizes a Customer Identification Number to identify members. By accepting these terms and conditions, the MedPlaya Amigo member confirms their awareness and understanding of the programme’s details.
MedPlaya reserves the right to make necessary amendments to the conditions of MedPlaya Amigo! as it deems necessary.
The advantages of MedPlaya Amigo! are applicable to all MedPlaya hotels, with the exception of Resort Giverola & Bella Vista Beach Club.
2. REGISTERING FOR MEDPLAYA AMIGO!
The programme is available to adults over 18 years old.
Official bodies and companies are excluded from the MedPlaya Amigo! programme.
You can register for MedPlaya Amigo! through the following channels:
- The www.medplaya.com website: Fill out the online registration form with your personal information and accept the provided conditions. - In MedPlaya Hotels: Use the QR code for registration.
Registration for MedPlaya Amigo! program is free. An email address is required to register for MedPlaya Amigo!, and each registration must have a unique email address.
3. MEDPLAYA AMIGO
Once you have completed registration for MedPlaya Amigo!, you can access your personal MedPlaya Amigo! area on www.medplaya.com. This can be done by identifying yourself with your email address or MedPlaya identification number (ID MedPlaya) and password.
Within the MedPlaya Amigo! dashboard, you can:
- View and download your digital MedPlaya Amigo! identification card, which displays your full name and MedPlaya Identification Number (ID MedPlaya).
- Check and update your personal details.
- View your booking history and easily make new reservations.
- Adjust your access settings for the MedPlaya Amigo! private area.
- Make your next reservation at the best price available!
Please note that your MedPlaya Amigo! membership is personal and non-transferable.
* In order that your discount is applied correctly it is important that you identify yourself using your ID MedPlaya Amigo! or email associated with your account when making your reservation.
4. BENEFITS OF MEDPLAYA AMIGO
As a member of the MedPlaya Amigo! you will be the first to hear of our promotions and offers* and will enjoy discounts and benefits on your direct reservations at all our MedPlaya Hotels, excluding Resort Giverola/Hotel Bella Vista. *The inclusion in our Newsletter database is a condition of MedPlaya Amigo!
Discounts and benefits are applied based on your MedPlaya Amigo! membership level, all your stays (direct reservations only) count towards your membership level, and discounts, benefits and rewards are applicable on your stays with us when you have made your reservation on our website www.medplaya.com, through our Call Centre, Guest Service Managers, or directly at the hotel Reception.
Please refer to the table below for the different levels and associated benefits:
Your membership level is determined by the number of nights you have stayed with us (only direct reservations count) in any MedPlaya Hotel within the two years preceding your upcoming reservation check-in date. Please note that membership levels may fluctuate based on this criterion.
Discounts and benefits do not apply to reservations made through third-party agents, online travel agents, or tour operators.
Discounts will be applied to the price of the room occupied by the MedPlaya Amigo! member at check-in, and benefits will be available upon arrival at the hotel. Benefits and discounts are not duplicated when more than one MedPlaya Amigo! member occupies a room.
Discounts are applied to the final price of the reservation, excluding extras and are not applicable to 100% Non refundable bookings.
5. CANCELLING YOUR MEDPLAYA AMIGO MEMBERSHIP
Membership of the MedPlaya Amigo! programme may be cancelled for the following reasons:
- The user may request to cancel their membership of the MedPlaya Amigo programme by sending an email to: contact@medplaya.com
- MedPlaya management reserves the right to the temporary or permanent cancellation of the MedPlaya Amigo members membership under the following circumstances:
- Improper use of the MedPlaya Amigo Programme. - Failure to comply with the Terms and Conditions accepted when registering for the programme. - Inappropriate behaviour at the hotel. - Detection of incorrect data provided when registering for the MedPlaya Amigo programme. - The demise of the MedPlaya Amigo member. - When no transactions or bookings have been made using your MedPlaya Amigo account during the past five years.
6. PRIVACY POLICY – DATA PROTECTION
By completing the registration request for the MedPlaya Amigo! programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.
Similarly, for the proper fulfilment of the programme, your personal data will be transferred to companies of the MED PLAYA group for the purposes described above.
The Personal Data that you provide will be processed to identify you as a user of the programme and to give you access to the various features and services that are available to users registered in the programme.
The user can, at any time, revoke consent for the processing of their personal data by sending an email to rgpd@medplaya.com. However, the revocation of consent will imply the exclusion of the client from the MedPlaya Amigo! programme.
CONTACT FORMS: By filling in the contact and opinion form on the website, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided in order to respond to requests, suggestions and complaints, as well as to improve the quality of service. For the proper attention of and answer to the communication, your personal data may be transferred to companies of the MEDA PLAYA group in order to give the most appropriate response to the request.
The user can, at any time, request the cancellation of their personal data by sending an email to rgpd@medplaya.com.
TELEPHONE CALLS TO OUR CUSTOMER SERVICE (CALL CENTRE): By contacting our Call Centre, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided in order to respond to requests, suggestions and complaints, as well as to improve the quality of service. For the proper attention of and answer to the communication, your personal data may be transferred to companies of the MEDA PLAYA group in order to give the most appropriate response to the request.
The user can, at any time, request the cancellation of their personal data by sending an email to rgpd@medplaya.com.
Our recently redecorated, comfortable double rooms are bright and welcoming.
Facilities include a full bathroom with hairdryer, balcony, twin beds, individually controlled air conditioning, hea...
Our recently redecorated, comfortable double rooms are bright and welcoming.
Facilities include a full bathroom with hairdryer, balcony, twin beds, individually controlled air conditioning, heating, satellite TV, telephone, free WIFI, fridge, kettle and optional safe
*Our new top floor double room has a fresh modern design, fully equipped bathroom with a walk in shower, fabulous sea views but no balcony
Our newly refurbished Junior Suites are modern and spacious, they are decorated in a light contemporary style and furnished with your comfort in mind.
All of our Junior Suites have a king sized bed a...
Our newly refurbished Junior Suites are modern and spacious, they are decorated in a light contemporary style and furnished with your comfort in mind.
All of our Junior Suites have a king sized bed and a lounge area for relaxing, with a sofa bed which can be opened when occupied by three people, minibar, tea and coffee making facilities, free WiFi and Satellite TV.
Safety deposit boxes are also available (charges apply)
Our updated bathrooms all have walk in showers, make up mirror and hairdryers and welcome amenities.
Some rooms offer a private terrace/balcony (subject to availability).
MedPlaya Hotels offer guests who are staying with us in Benidorm, for 6 nights or more, a free Economy Connect Shuttle transfer to and from Alicante airport.
To qualify for a free Economy Connect Shuttle transfer your booking must be made through our website www.medplaya.com more than 36 hours prior to arrival date and meet with the 6 night minimum stay requirement.
After confirming your hotel reservation you will be able to add your shuttle transfer Economy Connect completely free of charge.
This service is not bookable in resort and is only available for return trips (both ways).
This Free Shuttle Transfer Service (Economy Connect) is only currently available for our Benidorm Hotels.
If your reservation is for less than 6 nights or confirmed within 36 hours of your arrival date you can still book a shuttle transfer, the price will be displayed once you have completed your search, and payment will be made online.
You can search transfer options and prices by following these links:
For any additional information, you can contact us via email at 'callcentre@medplaya.com or through our customer service line UK: 0843 508 5479, Spain: (34) 951 989 315 and we will be delighted to help you.
關於 The Agir Springs Hotel
The Agir Springs Hotel by MedPlaya, an oasis in the heart of the lively city of Benidorm. Just a two-minute walk from the beautiful Levante Beach, this boutique hotel, recommended for adults, and inspired by the golden age of Palm Springs, offers all the comforts and facilities you need to relax and enjoy a dream holiday.
76 "midcentury modern" style rooms designed for maximum comfort, and equipped with carefully selected special touches are available to provide everything you need. Treat yourself to one of our spacious Junior Suites, complete with a refrigerator and tea and coffee service.
The La Costa restaurant, located on the fifth floor, offers table service and the opportunity to enjoy a buffet breakfast or a pleasant dinner outdoors on the terrace or indoors. Discover the delicious culinary variety at the Agir Springs Diner, located on the street level, where you can taste a selection of tapas and delicious burgers. To end the day, unwind and touch the sky at our sixth-floor pool, and enjoy a cocktail in the relaxing solarium area of the Agir Pool Bar as the sun sets.
The 4-star Agir Springs is located on Avenida Mediterráneo in the lively resort of Benidorm, in the heart of the commercial area, just a 2-minute walk from Levante Beach and close to the historic centre of Benidorm. Don't miss out on everything that The Agir Springs Hotel by MedPlaya and its surroundings have to offer. You'll be captivated!
Tourism Registration number: HA-353 (The Agir Springs Hotel)
Visit our MAP section and find out the route and the best public transport options to get to MedPlaya Hotel Rio Park.
Free Shuttle Transfer: MedPlaya Hotels offer guests who are staying with us in Benidorm, for 6 nights or more, a free shuttle transfer to and from Alicante airport. Check this out! more
We stayed for 3 days in junior suite 212 which was very clean and pleasant apart from a disgusting drain smell in the bathroom which I notice has been mentioned in another review. We mentioned to the maid who tried unsuccessfully to get rid of the smell with a strong bleach which actually made it worse. Had we have been staying longer We would have taken more action but that said it did not ruin our stay and the room itself was spacious with 2 separate balconies. The aircon was a bit weak and could not be set lower than 19°. A delightful bottle of red awaited our arrival but fortunately no glasses to drink it ????????????. A strange pendant light in the lounge area of the suite that hung so low you would have to dodge around d it whenever you moved about. The sun decks and pool were very relaxing with views of the sea through a couple of other buildings and Raquel manning the poolside bar kept all the guests well watered. The sun bed covers could do with a refresh but were comfy if slightly worn. We only had the included breakfast once which was varied and nice. We ate out of an evening , so cant comment on the other food. Taking everything in to consideration we WOULD STAY again.
MedPlaya Hotels Benidorm:Hello Michael, thank you for taking a moment to share your thoughts about your recent stay with us at the Hotel Agir Springs. We are sorry to hear you had a few issues with the your room and we shall make sure that your comments are looked into. It is good to know that overall you enjoyed your stay and would stay again. We appreciate all of your feedback and hope to have the opportunity to welcome you back again in the future. Kind Regards, MedPlaya Hotels Benidorm
JOSÉ LUIS SANTAMARÍA MARTÍN
15/09/2023 18:25:28
ESTANCIA EN HOTEL VACACIONES
6.79/10
Soy cliente habitual de este hotel como pueden comprobar y en esta estancia he quedado un poco decepcionado con el servicio, creo que bajó la calidad sobre todo en la limpieza y en el bufet-desayuno muy poca variación en el surtido.
Hoteles MedPlaya Benidorm:Hola José Luis, Agradecemos sinceramente su lealtad como cliente habitual de nuestro hotel y lamentamos mucho escuchar que su última estancia no estuvo a la altura de sus expectativas. Sus comentarios son esenciales para nosotros y nos ayudan a mejorar nuestros servicios. Nos entristece saber que ha notado una disminución en la calidad de la limpieza y que el bufet de desayuno no cumplió sus expectativas en términos de variedad.Esperamos que considere darnos otra oportunidad en el futuro para demostrarle que podemos hacerlo mejor. Saludos cordiales, Hoteles MedPlaya Benidorm
Annick Donckers
13/09/2023 14:14:20
Friendly
6.07/10
My husband and I stayed for a week and booked the suite. The staff is very friendly but the room was not optimal for us. The bed is too small for us 1.40 cm, so I slept in the sofa bed, which also had a broken board under the mattress. The air conditioning also did not work optimally, it was often too warm in the room and the air did not seem clean to me. We also had a lot of trouble with a stinky smell from the bathroom. We liked the swimming pool the best. Nice that there was music and a bar with nice cocktails! The food was tasty, but I preferred a buffet rather than choosing a dish from the menu. I also missed pasta dishes. The location is well located.
MedPlaya Hotels Benidorm:Hello Annick, Thank you for choosing the Hotel Agir Springs for your recent stay in Benidorm. We are sorry that you experienced some issues with your room it is never our intention for anyone to have any problems and the reception will always try and move anyone who would like to change rooms. We will make sure your comments are passed to the maintenance staff to look at. It is good to know that you were pleased with the service you received from the staff and you also enjoyed the pool area and terrace. We hope to be able to welcome you back to MedPlaya Hotels again in the future. Kind Regards, MedPlaya Hotels Benidorm
JOSE LUÍS CLEMENTE
02/09/2023 11:19:22
Bien
7.50/10
Hice una reserva,para 5.noches,la chica que me atendió,se equivocó y me puso 4 noches,a pesar que en la rva ponía 5 noches y precio correspondía a 5 me tuvieron un día en vilo porque esa quinta noche el hotel estaba completo,lo solucionaron pero disculpas brillaron por su ausencia, ponía de excusa que ellas no gestionan las rsvas ,en este sentido muy mal el resto bien
Hoteles MedPlaya Benidorm:Hola José Luís
Agradecemos sus comentarios sobre su estancia en Hotel Agir Springs. Lamentamos sinceramente la confusión y los inconvenientes que experimentó con su reserva en nuestro hotel. Entendemos que esto puede ser frustrante y lamentamos que no se haya manejado de manera más eficiente. Tomamos sus comentarios en serio y los compartiremos con nuestro equipo de reservas. Esperamos que, a pesar de este inconveniente inicial, considere volver a alojarse con nosotros en el futuro y que podamos brindarle una experiencia más agradable. Saludos cordiales, Hoteles MedPlaya Benidorm
Jorge Juan Moltó
31/08/2023 11:13:04
Fenomenal hotel en todos los asoectos
8.93/10
La estancia en el hotel ha sido excelente en todos los aspectos. Su ubicación es excelente y el trato recibido también. La relación precio-calidad igualmente notable. Podría tal vez mejorar la oferta del comedor aunque es adecuada.
Hoteles MedPlaya Benidorm:Hola Jorge
Agradecemos sus amables palabras sobre su estancia en Hotel Agir Springs. Nos alegra saber que disfrutó de una experiencia excelente en todos los aspectos, incluyendo nuestra ubicación, el trato recibido y la relación calidad-precio. Tomamos en cuenta su sugerencia de mejorar la oferta del comedor. Esperamos tener la oportunidad de recibirlo nuevamente en nuestro hotel en el futuro. Saludos cordiales, Hoteles MedPlaya Benidorm
Jesus Abel Valero Exposito
27/08/2023 08:55:19
Todo genial
9.29/10
Muy buen hotel y trato.
Hoteles MedPlaya Benidorm:Hola Jesus
Agradecemos su amable comentario y nos complace saber que disfrutó de su estancia en Hotel Agir Springs. Esperamos tener el oportunidad de recibirle nuevamente en el futuro. ¡Gracias por su elección y por compartir su experiencia positiva! Hoteles MedPlaya Benidorm
PHILIP MARTIN PIKE
18/08/2023 15:45:31
Our preferred hotel in Benidorm !!!!
9.29/10
The Agir is a great little secret of a hotel. Halfway between the Old and New town, a stones-through from the beach and near the bus stops. The cafe downstairs has reasonably priced food and dink, the staff are always happy to see you. For our most recent visit the roof pool and bar was completely open which made a nice quiet getaway. Always a quite hotel. Clean. One thing as a tip, for couples, ask for a room with a double bed or you may get two singles butted to each other. See you again in December !
MedPlaya Hotels Benidorm:Hello Philip
Thank you for choosing to return to stay with us once again at the Hotel Agir Springs are for updating us on your recent visit. We are pleased that you enjoyed another good stay with us and we are even happier that you will be returning. We look forward to seeing you again in December. Kind Regards, MedPlaya Hotels Benidorm
DIONISIO NAVARRO GARCIA
09/08/2023 14:12:50
Excelente
10/10
Bonita experiencia, un buen hotel y muy acogedor. Quiero hacer una mención especial a la persona que se encargaba de la limpieza y orden de la habitación, una excelente profesional que sin duda ha hecho mucho mejor nuestra estancia en el hotel. Muchas gracias.
Hoteles MedPlaya Benidorm:Estimado Dionisio,
Es fantástico saber que haya disfrutado de su estancia en el Agir Springs y nos alegra que estuvo especialmente contento con la limpieza de su habitación.
Muchas gracias por compartir su opinión con nosotros.
Saludos cordiales,
Hoteles MedPlaya Benidorm
Lee Langdon
07/08/2023 04:32:36
Excellent
10/10
My self, and my two older teenage boy, stayed for 6 nights in a suit art deco style very roomy , it had 1 king bed and double pull out bed , all very comfy ,I booked throw the hotel web page ,very strait forward, and it was the best deal I could find, hotel was spotless, staff was friendly & helpful , nice touch was dressing gown, slippers and full toiletries supplied. Location lots going on around you but not noisy, and just 2 min to the beach, the evening street lighting out side the hotel got be number 1 selfi hot spot it’s so cool
MedPlaya Hotels Benidorm:Hi Lee,
Many thanks for your rating and kind comments.
We are delighted that you had a great stay with us and that you were happy with everything from the location of the hotel to the comfort of your room, the cleanliness and the friendly staff.
We hope to get the opportunity to welcome you back to the Agir Springs.
Kind regards,
MedPlaya Hotels Benidorm
ANA B. ALONSO
02/08/2023 12:16:15
Volveré
8.93/10
Totalmente recomendable
Hoteles MedPlaya Benidorm:Estimada Ana,
Es fantástico saber que estuvo a gusto durante su estancia con nosotros y que recomendaría nuestro hotel a otros.
Muchas gracias por dejar su reseña.
Saludos cordiales,
Hoteles MedPlaya Benidorm
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Free Shuttle Transfer: MedPlaya Hotels offer guests who are staying with us in Benidorm, for 6 nights or more, a free shuttle transfer to and from Alicante airport. 
Very pleasant stay