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本网站文中凡是提到“Med Playa”，“我们”均指网站所有者 MED PLAYA MANAGEMENT, SL Ps General Mendoza 1 6 17002 - (Girona) - Gerona
公司注册号为 B17076886, Tomo 1.597, Folio 58, Hoja A-21.313, Inscrip. 1ª
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网站使用条款如下：
本网站内容仅提供基本信息。Med Playa会努力保证信息的更新速度和正确性，但是，我们在任何时候都不对网站信息，产品，服务，图标的精确性，准时性，合适性，可靠性做明示或默示方式保证。信息责任风险将由您承担。
您在使用本网站过程中受到的物质及非物质，直接及间接损失伤害，我们均不承担责任。
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我们致力于为广大顾客提供一个更新及时，操作方便的网站。但是，Med Playa不对因技术问题产生的服务器暂停使用承担责任。
1. INTRODUCTION
The MED PLAYA MANAGEMENT, S.L. Amigo Card Loyalty Programme is regulated by the following conditions.
The conditions detailed below explain how the Amigo Card programme works and may be consulted at any time on the MedPlaya Hoteles website: www.medplaya.com.
The Amigo Card loyalty programme uses an Amigo Card identification card to identify the card holder as a member of the Amigo Card programme. The Amigo Card is the property of MedPlaya.
By accepting these conditions, the Amigo Card member hereby states that they are aware of the conditions detailed herein, which shall be applicable as long as they are registered as an Amigo Card member.
The advantages offered by the Amigo Card loyalty programme are applicable to all MedPlaya hotels, except Resort Giverola & Bella Vista Beach Club. it is not possible to exchange points at Giverola / Bella Vista for discounts, services or gifts.
Each establishment shall determine the services that are included in the Amigo Card programme and these may vary depending on the establishment.
MedPlaya reserves the right to amend the conditions of the Amigo Card programme.
2. REGISTERING FOR THE AMIGO CARD PROGRAMME
Any natural person who is over 18 years of age may register for the Amigo Card loyalty programme by completing the registration form and accepting the established conditions. Legal persons are excluded from the Amigo Card programme.
The natural person will then become the Amigo Card member. Each person may only register for one Amigo Card. In the event that a person registers more than once, MedPlaya reserves the right to reject any subsequent registrations.
Various established channels may be used to register for the Amigo Card programme. The channels that may be used to register for the Amigo Card loyalty programme are as follows:
• The www.medplaya.com website, by completing the online registration form with your personal details and accepting the established conditions. Online Amigo Card registrations are automatically awarded 20 points to welcome the card holder to the Amigo Card programme.
• In MedPlaya Hotels by filling in the registration form, using a QR code.
Registration for the Amigo Card programme is free. You must have an email address to register for the Amigo Card programme. The same email address may not be used for more than one registration.
3. THE AMIGO CARD
The Amigo Card identifies its bearer as having registered for the Amigo Card loyalty programme. The Amigo Card displays the members full name and MedPlaya identification number (ID MedPlaya).
The Amigo Card is available in digital format.
Once the Amigo Card registration process has been completed, the Amigo Card member will receive a welcome email with their virtual Amigo Card as an attached file.
The Amigo Card member will have access to the virtual card in their Amigo account dashboard to download or print.
. The Amigo Card is personal and non-transferable.
4. BENEFITS OF THE AMIGO CARD
The Amigo Card member will be able to enjoy all the advantages of the Amigo Card programme at all MedPlaya hotels (Exclusions apply in the case of Resort Giverola/Hotel Bella Vista).
These benefits are as follows:
a) Additional discount on your booking by redeeming your points. Only applicable to bookings made through our www.medplaya.com website, our MedPlaya Call Centre or in any of our MedPlaya hotels according to the following conditions:
- Applicable on all reservations with a minimum price of 130€
- Value of discount does not exceed 50% of the value of the reservation
- Points cannot be redeemed for cash
- Applicable only when customer is a member of Amigo Card at the moment of check in at the hotel.
b) Option to redeem points for services/gifts at any of our MedPlaya hotels.
c) Check available services/gifts on arrival at your hotel. These services/gifts may vary depending on the establishment.
d) Fast check-in by presenting your virtual Amigo Card on arrival.
e) Exclusive additional promotions and discounts for registered Amigo Card members.
4.1 POINTS
Each Amigo Card point has a value of €0.50 when you redeem your points for a discount on your accommodation. This value is exclusively for redeeming points for a discount on your accommodation and will only be applicable to bookings made via our website www.medplaya.com, our MedPlaya Call Centre or in our MedPlaya hotels and according to the conditions detailed in BENEFITS
It is not possible to apply Amigo Points as a discount on 100% Non-Refundable reservations made through our www.medplaya.com website, our MedPlaya Call centre or in any MedPlaya Hotel.
Details about the services/gifts included in the Amigo Card programme and their Amigo Card value in points will be provided at each MedPlaya hotel. Any services/gifts that are not specified in the Amigo Card programme are not included in the programme.
Points are non-transferable between Amigo Card members and may not be redeemed for cash. Amigo Card points are valid for two years from the date on which they are obtained.
4.2 EARNING POINTS
Please show your virtual Amigo Card at check-in so that the points that correspond to your stay can be awarded to your Amigo Card account. Points will be automatically awarded during check-in, never before you arrive at the hotel.
Amigo Card member may obtain points in the following ways:
a) For each stay at a MedPlaya hotel.
This condition is applicable to all booking channels. The following points will be awarded:
o 1st - 5th stay: 20 Amigo Card points per stay
o 6th - 10th stay: 35 Amigo Card points per stay
o 11th - 15th stay: 50 Amigo Card points per stay
o More than 15 stays: 60 Amigo Card points per stay
Stays include all stays at any MedPlaya hotel and are calculated from the moment you register for the Amigo Card loyalty programme.
Two consecutive bookings by the same client will not be considered a new stay and points will therefore not be awarded for the second stay.
b) For bookings made using the following channels:
i. www.medplaya.com
ii. MedPlaya Call Centre
iii. MedPlaya Hotels
At check-in the equivalent of 8% of the total booking fee will be automatically awarded in Amigo Card points. Extra services related to your booking are excluded from this condition.
Reservations made through other distribution channels are excluded from condition (b).
The Amigo Card member will simultaneously receive points for each stay and booking if they meet the conditions detailed above.
4.3. EARNING POINTS: CONDITIONS
o In the event that the Amigo Card member has made several bookings, they will only be awarded Amigo Card points for the sum corresponding to the room in which they are personally registered.
o If the Amigo Card member pays for several bookings, they shall not be awarded more points for the extra bookings.
o In the event that more than one guest who is registered for the Amigo Card programme is staying in the same room, Amigo Card points will only be awarded to one card member.
o If any changes are made to your booking during your stay, MedPlaya reserves the right to review and amend the allocation of Amigo Card points prior to the booking amendment.
o Amigo Card points shall be awarded to a card holder irrespective of the person who paid for the booking.
5. REDEEMING AMIGO CARD POINTS
It is essential that you show your virtual Amigo Card at reception, or to the person responsible for the Amigo Card programme at the hotel, to redeem your points for discounts and/or services during your stay.
a) REDEEMING POINTS FOR SERVICES/GIFTS
You may ask to redeem your points for services/gifts at reception, or ask the person at the Amigo Card “Guest Service Manager” desk, by showing your Amigo Card.
Reception, or the Amigo Card representative, will issue a pass/voucher for the requested service/gift and charge the corresponding points to your Amigo Card account. The Amigo Card member shall present the pass/voucher to the department providing the service so that these points can be redeemed.
Passes/vouchers issued during your stay will expire at the end of your stay.
Check which services/gifts are available to be redeemed with your Amigo Card points at reception or at the “Guest Service Manager” desk. These services/gifts may vary depending on the establishment.
Points may only be redeemed for additional room services if the Amigo Card member is registered as staying in the room.
a) REDEEMING POINTS FOR DISCOUNTS ON ACCOMMODATION
The Amigo Card member may ask to redeem their points for a discount on their accommodation when they check in.
Redeeming points for a discount on your accommodation will only be applicable to bookings made via our website www.medplaya.com, our MedPlaya Call Centre or at any of our MedPlaya hotels. This discount will be applicable to the amount corresponding to the accommodation and meal plan; any additional services will not be included.
Discounts will be applied according to the following conditions:
- Applicable on reservations with a minimum price of 130€
- Value of discount does not exceed 50% of the value of the reservation
- Points will not be redeemed for cash
- Applicable only when customer is a member of Amigo Card at the moment of check in at the hotel.
Each Amigo Card point has a value of €0.50 that is only applicable when you redeem your points to obtain a discount on your accommodation.
Bookings made through other channels, or our www.medplaya.com website, our MedPlaya Call Centre or in our MedPlaya hotels with the 100% Non-refundable Cancellation Policy are excluded from the offer to redeem points for a discount on your accommodation.
In the event that the Amigo Card member makes several bookings, points may only be redeemed for a discount on accommodation in the room where the Amigo Card holder is staying.
Points may not be redeemed to pay for any sums related to taxes and fees.
6. MEDPLAYA.COM – AMIGO CARD
Once registration for the Amigo Card programme has been completed, the card holder may access their private Amigo Card area on www.medplaya.com by identifying themselves with their email address or MedPlaya identification number (ID MedPlaya) and password.
In the Amigo Card private dashboard you can:
- Download / Print your Amigo Card
- check details of transactions made using the points on your Amigo Card account and view your balance in points;
- Check and update your personal details;
- View your booking history and rapidly make new bookings;
- Amend your access settings for the Amigo Card private area.
On the www.medplaya.com website there is a Help section where you can contact us at any time using the contact form or by sending an email to: contact@medplaya.com
7. CANCELLING THE AMIGO CARD
Membership of the Amigo Card programme may be cancelled for the following reasons:
- The user may request to cancel their membership of the Amigo Card programme by sending an email to: contact@medplaya.com
- Amigo card members who revoke their consent for their personal data to be processed shall be automatically excluded from the AMIGO CARD programme.
- MedPlaya management reserves the right to the temporary or permanent cancellation of the Amigo Card members membership under the following circumstances:
o Improper use of the Amigo Card.
o Failure to comply with the Terms and Conditions accepted when registering for the programme.
o Inappropriate behaviour at the hotel.
o Detection of incorrect data provided when registering for the Amigo Card programme.
o The demise of the Amigo Card member.
o When no transactions or bookings have been made using points from your Amigo Card account during the past five years.
8. PRIVACY POLICY – DATA PROTECTION
By completing the registration request for the AMIGO CARD programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.
Similarly, for the proper fulfilment of the programme, your personal data will be transferred to companies of the MED PLAYA group for the purposes described above.
The Personal Data that you provide will be processed to identify you as a user of the programme and to give you access to the various features and services that are available to users registered in the programme.
The user can, at any time, revoke consent for the processing of their personal data by sending an email to rgpd@medplaya.com. However, the revocation of consent will imply the exclusion of the client from the AMIGO CARD programme.
MED PLAYA旨在尊重使用其网站和社交网络平台的客户和用户的隐私，以及保护在与我们的连锁酒店进行任何形式联系的过程中可能提供给我们的个人信息。
因此MED PLAYA已经采取了必要的技术性和组织性安全措施，用于保护客户个人资料的安全性和完整性，从而在遵从数据保护相关法律法规的基础上，避免数据的丢失或未经授权的访问。
从这个意义上说，遵从欧盟议会(RGPD)制定的欧盟法规第2016/679的规定，接下来我们会对MED PLAYA在处理数据信息方面进行详细的叙述。
谁负责处理您的个人信息？
公司名称： MED PLAYA MANAGEMENT, SL
企业税号： B17076886
公司地址： 赫罗纳General Mendoza大街，1号，6层，邮编17002。
邮箱： rgpd@medplaya.com
我们处理您个人信息的目的是什么？
我们将获得的数据信息用于注册流程的管理，维护我们网站用户的关系，通过不同的联系表单联系并回复用户的请求，以及对所有的服务进行行政管理。
更具体地说，MED PLAYA会对您的个人信息进行如下处理：
在线预订: 一旦完成在线预订表格的填写，用户将会同意并授权MED PLAYA MANAGEMENT, SL自动使用和处理您的个人数据用于预订的管理和住宿服务的提供。如果用户已经明确同意并在表格上勾明接受由MED PLAYA集团提供的广告和优惠提醒服务，您的个人数据将会被进一步处理，便于您通过邮件的形式接收我们的消息推送和优惠信息。
同样需要提醒各位用户的是，一旦完成在线预订，您的个人信息和与预订相关的个人数据将会分享给MED PLAYA的各个成员企业，便于各个企业进行管理和执行。
AMIGO CARD: 一旦完成了AMIGO CARD计划的注册申请，用户将会同意并授权MED PLAYA MANAGEMENT, SL使用您的个人信息数据，从而便于企业改善与用户的商业关系，并且为用户提供个性化的优惠服务。
同样地，为了该计划能够更正确地执行，您的个人数据将会分享给MED PLAYA的各个成员企业，便于各个企业进行管理和执行。
您提供给我们的个人数据是为了更好地识别您作为该计划的使用用户，并且方便您在访问该计划时使用不同的功能和服务。
用户可随时通过给邮箱rgpd@medplaya.com发送邮件撤销其关于同意使用个人信息数据的授权。尽管取消授权意味着您将不再是AMIGO CARD计划的用户之一。
CONTACT FORMS: By filling in the contact and opinion form on the website, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided in order to respond to requests, suggestions and complaints, as well as to improve the quality of service. For the proper attention of and answer to the communication, your personal data may be transferred to companies of the MEDA PLAYA group in order to give the most appropriate response to the request.
The user can, at any time, request the cancellation of their personal data by sending an email to rgpd@medplaya.com.
TELEPHONE CALLS TO OUR CUSTOMER SERVICE (CALL CENTRE): By contacting our Call Centre, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided in order to respond to requests, suggestions and complaints, as well as to improve the quality of service. For the proper attention of and answer to the communication, your personal data may be transferred to companies of the MEDA PLAYA group in order to give the most appropriate response to the request.
The user can, at any time, request the cancellation of their personal data by sending an email to rgpd@medplaya.com.
联系表格:一旦在网站上完成了联系表格和意见表格的填写，用户将会同意并授权MED PLAYA MANAGEMENT, SL使用您的个人信息数据用于批准您的请求，或对您的建议和投诉作出回应，从而提高我们的服务质量。为了保证回复对象的准确定，您的个人数据将会分享给MED PLAYA的各个成员企业，便于您的请求能够得到最及时的回复。
用户可随时通过给邮箱rgpd@medplaya.com发送邮件撤销其关于同意使用个人信息数据的授权。
消息通知:一旦完成了接收消息通知的申请，用户将会同意您的电子邮箱地址被加入广告的分发列表中，用于接收与MED PLAYA有关的通知和商业讯息。
因此，如果您订阅了MED PLAYA的消息通知功能，我们将通过电子邮件，短信和电话的方式为您提供我们的服务和相关的讯息。
用户可随时通过给邮箱rgpd@medplaya.com发送邮件撤销其关于同意使用个人信息数据的授权。
简历:一旦在我们的网站上完成了发送简历表格的填写，用户将会同意并授权MED PLAYA MANAGEMENT, SL使用您的个人信息数据，以便将个人数据整合至人员选择数据库中，从而进入到MED PLAYA旗下不同的酒店和企业的人员招聘过程中去。
我们如何获得您的个人数据以及我们处理您个人信息的法律依据是什么？
关于合法处理您的个人信息数据的法律依据，正如我们在上文所提到的，是欧盟议会(RGPD) 在2016年4月27日制定的欧盟法规第2016/679的规定，另外还有其他有关数据保护的现行法律法规。
因此，我们关于个人数据的处理方式都是有一定的法律依据的。在任何情况下我们都不会对个人数据信息进行特殊的分类，例如：揭示族裔或种族的信息，政治立场，宗教或哲学立场，工会会员信息，基因数据，或是与个人健康相关的数据信息）。
不提供所要求的个人信息或是不接受该数据保护的条款意味着无法订阅，注册，接收服务信息以及无法加入Amigo Card计划。
如果双方以前就存在合同关系，该关系必须以行政，财政，会计和劳动等必要义务的合法性为前提。
我们会将您的个人信息保留多长时间？
个人数据信息将在您与我们保持合同关系的这段期间保留，另外在任何情况下，个人数据信息都将在相关法律法规所规定的时间范围内以及在有必要严肃处理相关责任可能性的时间范围内被保留。
在任何情况下，只要您没有事先要求删除您的个人数据，自最近的服务合同签订后的10年算起，我们将在不需要或不相关的情况下删除您的个人数据。
只要您没有提出删除的要求，以商业为目的的数据都将一直有效。用户可随时通过给邮箱rgpd@medplaya.com发送邮件撤销其关于同意使用个人信息数据的授权。
发送至公司的简历将在收到后的两年内被清理。
您的个人数据将被分享给哪些接收人？
我们不会将个人信息分享给第三方，除非是MED PLAYA集团下的公司，以我们公司的名义提供服务或是提供法定义务服务的供应商。向同一集团的公司共享数据的目的是为了达到信息共享从而更好地为客户提供服务。
不管您是通过网页或是手机程序提供给我们的个人信息，都将保存在MED PLAYA MANAGEMENT,SL的服务器上。
您拥有怎样的权利？
任何人都有权确认MED PLAYA是否在管理您的个人数据。
因此您有权向我们确认是否正在处理您的个人数据信息，并且随时随地查看这些信息。同样地，您可以在数据不准确或不完整时予以纠正，同样可以在不再需要的时候要求删除这些个人信息。
另外在某些特定的情况下，您可以要求限制您的个人数据的使用用途，或者出于您个人特殊情况的相关原因，您可以反对对您的数据进行管理。在这种情况下，我们会停止对您的个人信息进行管理，除了出于一些超出利益和权利的合法原因，或是一些明确的提出，权利的行使和一些索赔。
您的个人权利如下：
访问您的个人数据： 您可以在MED PLAYA的文件夹中查看您的个人信息数据。
修正您的个人数据： 如果您的数据不正确，您可以要求进行修正。
删除您的个人数据： 您可以要求删除您的个人信息。
便携管理您的个人数据： 您可以要求将提供的个人数据信息以电子文件的形式发送给您，这些信息对于您和MED PLAYA集团之间的友好关系是十分必要的。
反对处理您的个人数据： 您可以要求不对您的个人数据信息进行处理。
限制和处理方法： 在以下几种情况发生时，你可以要求限制管理您的个人数据信息 a)当您的个人数据的准确性还有待验证 b) 当个人数据管理的方式是非法的，但同时您又反对删除信息c) 当MED PLAYA集团不再需要处理您的个人数据，但是您需要保留信息来进行操作或是需要进行索赔 d) 当您已经提出反对处理您的个人数据信息。
为了行使以上权利，你必须通过向电子邮件(rgpd@medplaya.com)发送填写的申请表并附上您身份证件的复印件或是将以上文件邮寄至以下地址（数据保护管理公司MED PLAYA，赫罗纳General Mendoza大街，1号，6层，邮编17002）。
在任何情况下，如果您认为保护个人资料的权利受到了侵犯，或是您认为对您个人数据的管理和处理违法了欧盟议会第2016/679号法规的规定，任何用户都有权向西班牙数据保护局提出索赔要求。
对隐私政策的修改
为了适应新的立法或判例，本隐私政策可随时修改。无论如何，新的立法或是判例的更新都将通过电子邮件或是网站通知的方式进行传达。
这一隐私政策公布在我们的官网www.medplaya.com上。
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巴士
公共汽车站旁到达终点站。 公司所提供的服务总线薩加莱斯/巴塞罗那。 此服务只业务从 4月至 10月。 从车站到酒店有大约 800 米
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Esmeraldas公寓酒店有 间套房，内有2至3张床，客厅，厨房，全套卫浴设备，有线和卫星电视，可按需配置保险柜。 此外，我们还可以将您的退房时间延长到16点。...
包含:
Esmeraldas公寓酒店有 间套房，内有2至3张床，客厅，厨房，全套卫浴设备，有线和卫星电视，可按需配置保险柜。
此外，我们还可以将您的退房时间延长到16点。
Esmeraldas公寓酒店拥有 套含2至4床位的公寓。 公寓内有客厅，厨房，全套卫浴设备，有线和卫星电视， 可按需配置保险柜。 此外，我们还可以将您的退房时间延长到16点。...
包含:
Esmeraldas公寓酒店拥有 套含2至4床位的公寓。
公寓内有客厅，厨房，全套卫浴设备，有线和卫星电视， 可按需配置保险柜。
此外，我们还可以将您的退房时间延长到16点。
Esmeraldas公寓酒店坐落于Tossa de Mar，为布拉瓦海岸最安静的小镇之一。
Its proximity to the beach and centre of Tossa de Mar makes the Esmeraldas an ideal choice for couples or families who want to enjoy the relaxed atmosphere of this traditional resort, experience its varied selection of restaurants, and explore sandy coves.
Our comfortable refurbished one-bedroomed apartments sleep up to 4 people and we can also offer studios for 2 or 3 people.
There’s a small terrace area and pool for those days when you want a change from the beach, a daytime bar service (high season) and free WIFI throughout.
You can always be sure of a warm welcome at the Esmeraldas, and our friendly service will ensure that you have the most pleasant and enjoyable time.
Note Relating to Covid-19
Número de Registro en turismo: H-GE-2157 (Aparthotel Esmeraldas ***)
Click here for information and prices
Exterior Parking available - 200 m from Aparthotel Esmeraldas. Price is €15/day and €10 deposit. Parking is subject to availability upon arrival at the hotel.
We offer you a save space to store your luggage or you can rent a locker for 2€ cost per use.
We are sorry to inform you that we do not provide pool/beach towels.
Please, check the hotel cancellation policy before making any changes to your booking
Direct Reservations: confirmed on our Website www.medplaya.com, with the Hotel Reception or with our Call Centre:
Do you need to modify a direct reservation with MedPlaya? Please contact our Call Centre *
Modifications will always be subject to the cancellation policy detailed in your reservation confirmation, accommodation availability and possible rate changes at the time of request.
Cancellation of a reservation may incur cancellation fees. Need more information? Contact us.
Reservations confirmed with other reservations channels or travel agencies:
Do you have a reservation through another reservation channel or agency?
We cannot modify or cancel these reservations, please contact the agency directly.
• Check-in: from - 14.00 hrs
Early check in: Please contact reception*
• Check-out time: 10.00 hrs
Late check out: Please contact reception*
*Requests are subject to availability and may incur additional charges.
Please contact Customer service MedPlaya,Phone nº +34 972 340 512 o email esmeraldas@medplaya.com
Our reception is open 24 hrs. If you know that you will be arriving late, please let us know in advance "Customer Service MedPlaya ", Phone nº+34 972 340 512 or email esmeraldas@medplaya.com
Modifications will be subject to availability and will incur additional charges which must be paid direct to the hotel.
Please request this in advance Customer service MedPlaya, Phone nº +34 972 340 512 or email esmeraldas@medplaya.com
Please, let us know in advance "Customer service MedPlaya" Phone nº. +34 972 340 512 or email esmeraldas@medplaya.com
Special requests cannot be guaranteed, the hotel will do the very best to accomodate your requests. These requests are subject to availability and may incur additional charges.
From 08:00 a.m. to 8:00 p.m.
Free of charge and subject to availabity
Please request this in advance, Customer service MedPlaya ,phone nº +34 972 340 512 or email esmeraldas@medplaya.com
It is completely free to be a member and means you will enjoy extra benefits and services when you book with us, or stay with us.
Create an AMIGO CARD ACCOUNT with us and enjoy the benefits!
• 有为残疾人设置的特殊通道。
• 游泳池，专设儿童区
• 不允许宠物进入，导盲犬除外。
• Bar: (available from 20 June to 11th September - consult opening hours in reception)
• Need a transfer? Click here for information and prices
• 出租车服务
• 可按需配置保险柜。
• 因特网
• 汽车租赁
• 远足活动
• 旅游船
• 50米处有大型超市
• 行李室
• 客厅，厨房
• 全套卫浴设备
• 有线电视，卫星电视
• 空调
• 阳台
• 电话
• 可按需配置保险柜
• 入住时间：14：00h
• 退房时间： 10：00h
•Cots: Subject to availabity - FREE.
• 距酒店500米处有公共停车场。€15/day and €10 deposit (subject to availability on arrival)
• 距Tossa de Mar海滩近10分钟。
• 家庭氛围。
• 宽带上网。
• 附近有大型超市。
• 每周数次“欢乐时光”。
víctor serrulla garcía
05/10/2022 15:33:29
muy buena experiencia. lo único que cambiaría sería que el volumen de la tele está limitado, y de noche sí se oye perfectamente pero durante el día, con el ruido del ambiente o de la cocina no se podía escuchar bien la tele. por lo demás todo perfecto!
Rebeca, Loyalty Manager, MedPlaya Hotels: Estimado Víctor: Gracias por sus comentarios sobre su reciente estancia con nosotros en el Hotel Esmeraldas. Nos complace saber que disfrutaron de su estancia y que nuestro establecimiento cumplió con sus expectativas. Tendremos en cuenta su comentario sobre el volumen de la televisión. Saludos cordiales.
Daniela Martinez Garcia
27/09/2022 22:45:44
Excelente la atencion del personal de recepcion desde el minuto uno. Me aloje sola por lo que puedo decir que fue mas que suficiente el estudio para mi????????. Aunque si hubiesemos sido 2 personas el espacio tambien es adecuado. Lo unico negativo es que la tostadora estaba rota. Por el resto super! Hasta tienen el detalle de dejarte un vino de cortesia a tu llegada????????.
Rebeca, Loyalty & Community Manager: Estimada Daniela: Gracias por sus comentarios sobre su reciente estancia con nosotros en el Hotel Esmeraldas. Nos complace saber que disfrutaron de su estancia y que nuestro establecimiento cumplió con sus expectativas. Agradecemos su mención a nuestro personal y nos alegra saber que disfrutó de la botella de vino de bienvenida que ofrecemos a nuestros clientes directos. Envieremos su comentario sobre el tostador al departamento de mantenimiento para que puedan solucionarlo. Esperamos que vuelva pronto. Saludos cordiales.
Bérangère Jandard
27/09/2022 11:25:00
Deuxième fois que nous venons dans cet hôtel qui nous donne entière satisfaction. Nous reviendrons lan prochain si tout va bien.
Rebeca, Loyalty & Community Manager: Madame Bérangère: Nous apprécions que vous preniez un moment pour nous laisser un commentaire sur votre récent séjour avec nous. Nous sommes heureux d'apprendre que vous êtes des clients réguliers et que, une fois de plus, vous avez apprécié vos vacances dans notre hôtel. Nous espérons vous accueillir à nouveau bientôt. Cordialement.
Anais Lores
26/09/2022 12:02:20
Ubicación perfecta para poder bucear y descansar, centro de buceo Súperdive a 1 minuto andando. Apartamentos con todo lo necesario para pasar unos dias! Con lavabo y cocina totalmente reformados. Personal del hotel muy amable. Seguro que volveré!
Rebeca, Loyalty Manager, MedPlaya Hotels: Estimada Anais: Muchas gracias por elegir MedPlaya Esmeraldas y por compartir su experiencia con nosotros. Es un placer recibir su valoración y no hay nada más gratificante que saber que han estado cómodos. que se han divertido buzeando en la zona y que desean volver el año que viene. Agradecemos enormemente su mención al personal. Gracias por su confianza y será un placer poder servirles de nuevo en su próxima visita a Tossa de Mar. Saludos cordiales
axel Fuertes garrido
20/09/2022 11:38:52
El hotel para su precio estaba muy correcto , lo unica pega la politica de entrada y salidas . Me paree abusivo no poder entrar hasta las 14 horas y realizar la salida antes de las 11
Rebeca, Loyalty Manager, MedPlaya Hotels: Estimado Axel: Gracias por sus comentarios sobre su reciente estancia con nosotros en el Hotel Esmeraldas. Nos complace saber que disfrutaron de su estancia y que nuestro establecimiento cumplió con sus expectativas en relación calidad-precio. Lamentamos que los horarios de entrada y salida le hayan resultado incómodos. Como sabe, los alojamientos son bastante amplios y se requiere cierto tiempo para limpiarlos adecuadamente para el siguiente cliente. Gracias a ello recibimos bastantes elogios respecto a la limpieza. Saludos cordiales.
ANNABEL COLOM CIVIT
17/09/2022 11:29:12
Las recepcionistas son un encanto. Les preguntamos por cosas típicas del lugar y nos ayudaron muchísimo, ademas nos recomendaron unas actividades. La habitación estaba bien equipada, no le faltaba nada. El hotel en si, tiene muy buenas zonas. Lo único que nos podemos quejar es en la limpieza. A pesar de eso, tenemos pensado en volver.
Rebeca, Loyalty Manager, MedPlaya Hotels: Estimada Annabel: Le agradecemos sus comentarios sobre su reciente estancia con nosotros en el Hotel Esmealdas. Nos complace saber que disfrutaron de su estancia y del trato de nuestro personal. Lamentamos que la limpieza no haya cumplido con sus expectativas y tendremos en cuenta su comentario para mejorar nuestros servicios. Esperamos poder darle la bienvenida de nuevo en el futuro. Saludos cordiales.
PAUL KNIGHTLEY
15/09/2022 12:43:59
Everything was excellent.Friendly and helpful staff.Good beds,great shower.
Rebeca, Loyalty Manager, MedPlaya Hotels: Dear Paul: Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon. Kind regards
RAQUEL MARTÍNEZ PINEDO
14/09/2022 12:31:52
El apartahotel está muy limpio, la entrada huele siempre muy bien. Las personas de recepción muy atentas y amables con todo lo que hemos preguntado. Y está muy bien situado, cerca de un DIA, y distintas tiendas
Rebeca, Loyalty Manager, MedPlaya Hotels: Estimada Raquel: Gracias por sus comentarios sobre su reciente estancia con nosotros en el hotel Esmeraldas. Es genial que nos haya proporcionado un 10 en cada apartado y saber que disfrutaron de su estancia. En especial, que mencione la ubicación, la limpieza y el trato de nuestro personal. Esperamos recibirle de vuelta en el futuro. Gracias y saludos.
MARCOS CANOVAS REÑE
12/09/2022 11:19:37
Cómo siempre que hemos venido,todo perfecto.nos sentimos como en casa
Rebeca, Loyalty Manager, MedPlaya Hotels: Estimado Marcos: Le agradecemos que se haya tomado un momento en dejarnos una reseña sobre su reciente estancia con nosotros. Nos complace escuchar que son clientes asiduos y que, una vez más, han disfrutado de sus vacaciones en nuestro hotel. Esperamos recibirle de nuevo pronto. Un saludo cordial.
MERCE URREA LOPEZ
11/09/2022 11:52:46
Los Apartamentos son pequeños pero tienen muchos detalles que hacen una estancia muy acogedora. Limpieza frecuente y muy atentos en el servicio.
Rebeca, Loyalty Manager, MedPlaya Hotels: Estimada Merce: Gracias por sus comentarios sobre su reciente estancia con nosotros en el Hotel Esmeraldas. Nos complace saber que disfrutaron de su estancia y que mencione el servicio de limpieza y el buen trato de nuestro personal. Saludos cordiales.
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muy buena