MEDPLAYA AMIGO CARD LOYALTY PROGRAMME: TERMS AND CONDITIONS
1. INTRODUCTION
The MED PLAYA MANAGEMENT, S.L. Amigo Card Loyalty Programme is regulated by the following conditions.
The conditions detailed below explain how the Amigo Card programme works and may be consulted at any time on the MedPlaya Hoteles website: www.medplaya.com.
The Amigo Card loyalty programme uses an Amigo Card identification card to identify the card holder as a member of the Amigo Card programme. The Amigo Card is the property of MedPlaya.
By accepting these conditions, the Amigo Card member hereby states that they are aware of the conditions detailed herein, which shall be applicable as long as they are registered as an Amigo Card member.
The advantages offered by the Amigo Card loyalty programme are applicable to all MedPlaya hotels, except Resort Giverola & Bella Vista Beach Club. it is not possible to exchange points at Giverola / Bella Vista for discounts, services or gifts.
Each establishment shall determine the services that are included in the Amigo Card programme and these may vary depending on the establishment.
MedPlaya reserves the right to amend the conditions of the Amigo Card programme.
2. REGISTERING FOR THE AMIGO CARD PROGRAMME
Any natural person who is over 18 years of age may register for the Amigo Card loyalty programme by completing the registration form and accepting the established conditions. Legal persons are excluded from the Amigo Card programme.
The natural person will then become the Amigo Card member. Each person may only register for one Amigo Card. In the event that a person registers more than once, MedPlaya reserves the right to reject any subsequent registrations.
Various established channels may be used to register for the Amigo Card programme. The channels that may be used to register for the Amigo Card loyalty programme are as follows:
• The www.medplaya.com website, by completing the online registration form with your personal details and accepting the established conditions. Online Amigo Card registrations are automatically awarded 20 points to welcome the card holder to the Amigo Card programme.
• In MedPlaya Hotels by filling in the registration form, using a QR code.
Registration for the Amigo Card programme is free. You must have an email address to register for the Amigo Card programme. The same email address may not be used for more than one registration.
3. THE AMIGO CARD
The Amigo Card identifies its bearer as having registered for the Amigo Card loyalty programme. The Amigo Card displays the members full name and MedPlaya identification number (ID MedPlaya).
The Amigo Card is available in digital format.
Once the Amigo Card registration process has been completed, the Amigo Card member will receive a welcome email with their virtual Amigo Card as an attached file.
The Amigo Card member will have access to the virtual card in their Amigo account dashboard to download or print.
. The Amigo Card is personal and non-transferable.
4. BENEFITS OF THE AMIGO CARD
The Amigo Card member will be able to enjoy all the advantages of the Amigo Card programme at all MedPlaya hotels (Exclusions apply in the case of Resort Giverola/Hotel Bella Vista).
These benefits are as follows:
a) Additional discount on your booking by redeeming your points. Only applicable to bookings made through our www.medplaya.com website, our MedPlaya Call Centre or in any of our MedPlaya hotels according to the following conditions:
- Applicable on all reservations with a minimum price of 130€
- Value of discount does not exceed 50% of the value of the reservation
- Points cannot be redeemed for cash
- Applicable only when customer is a member of Amigo Card at the moment of check in at the hotel.
b) Option to redeem points for services/gifts at any of our MedPlaya hotels.
c) Check available services/gifts on arrival at your hotel. These services/gifts may vary depending on the establishment.
d) Fast check-in by presenting your virtual Amigo Card on arrival.
e) Exclusive additional promotions and discounts for registered Amigo Card members.
4.1 POINTS
Each Amigo Card point has a value of €0.50 when you redeem your points for a discount on your accommodation. This value is exclusively for redeeming points for a discount on your accommodation and will only be applicable to bookings made via our website www.medplaya.com, our MedPlaya Call Centre or in our MedPlaya hotels and according to the conditions detailed in BENEFITS
It is not possible to apply Amigo Points as a discount on 100% Non-Refundable reservations made through our www.medplaya.com website, our MedPlaya Call centre or in any MedPlaya Hotel.
Details about the services/gifts included in the Amigo Card programme and their Amigo Card value in points will be provided at each MedPlaya hotel. Any services/gifts that are not specified in the Amigo Card programme are not included in the programme.
Points are non-transferable between Amigo Card members and may not be redeemed for cash. Amigo Card points are valid for two years from the date on which they are obtained.
4.2 EARNING POINTS
Please show your virtual Amigo Card at check-in so that the points that correspond to your stay can be awarded to your Amigo Card account. Points will be automatically awarded during check-in, never before you arrive at the hotel.
Amigo Card member may obtain points in the following ways:
a) For each stay at a MedPlaya hotel. This condition is applicable to all booking channels. The following points will be awarded:
o 1st - 5th stay: 20 Amigo Card points per stay
o 6th - 10th stay: 35 Amigo Card points per stay
o 11th - 15th stay: 50 Amigo Card points per stay
o More than 15 stays: 60 Amigo Card points per stay
Stays include all stays at any MedPlaya hotel and are calculated from the moment you register for the Amigo Card loyalty programme.
Two consecutive bookings by the same client will not be considered a new stay and points will therefore not be awarded for the second stay.
b) For bookings made using the following channels:
i. www.medplaya.com
ii. MedPlaya Call Centre
iii. MedPlaya Hotels
At check-in the equivalent of 8% of the total booking fee will be automatically awarded in Amigo Card points. Extra services related to your booking are excluded from this condition.
Reservations made through other distribution channels are excluded from condition (b).
The Amigo Card member will simultaneously receive points for each stay and booking if they meet the conditions detailed above.
4.3. EARNING POINTS: CONDITIONS
o In the event that the Amigo Card member has made several bookings, they will only be awarded Amigo Card points for the sum corresponding to the room in which they are personally registered.
o If the Amigo Card member pays for several bookings, they shall not be awarded more points for the extra bookings.
o In the event that more than one guest who is registered for the Amigo Card programme is staying in the same room, Amigo Card points will only be awarded to one card member.
o If any changes are made to your booking during your stay, MedPlaya reserves the right to review and amend the allocation of Amigo Card points prior to the booking amendment.
o Amigo Card points shall be awarded to a card holder irrespective of the person who paid for the booking.
5. REDEEMING AMIGO CARD POINTS
It is essential that you show your virtual Amigo Card at reception, or to the person responsible for the Amigo Card programme at the hotel, to redeem your points for discounts and/or services during your stay.
a) REDEEMING POINTS FOR SERVICES/GIFTS
You may ask to redeem your points for services/gifts at reception, or ask the person at the Amigo Card “Loyalty-Fidelidad & Community Manager” desk, by showing your Amigo Card.
Reception, or the Amigo Card representative, will issue a pass/voucher for the requested service/gift and charge the corresponding points to your Amigo Card account. The Amigo Card member shall present the pass/voucher to the department providing the service so that these points can be redeemed.
Passes/vouchers issued during your stay will expire at the end of your stay.
Check which services/gifts are available to be redeemed with your Amigo Card points at reception or at the “Loyalty-Fidelidad & Community Manager” desk. These services/gifts may vary depending on the establishment.
Points may only be redeemed for additional room services if the Amigo Card member is registered as staying in the room.
a) REDEEMING POINTS FOR DISCOUNTS ON ACCOMMODATION
The Amigo Card member may ask to redeem their points for a discount on their accommodation when they check in.
Redeeming points for a discount on your accommodation will only be applicable to bookings made via our website www.medplaya.com, our MedPlaya Call Centre or at any of our MedPlaya hotels. This discount will be applicable to the amount corresponding to the accommodation and meal plan; any additional services will not be included.
Discounts will be applied according to the following conditions:
- Applicable on reservations with a minimum price of 130€
- Value of discount does not exceed 50% of the value of the reservation
- Points will not be redeemed for cash
- Applicable only when customer is a member of Amigo Card at the moment of check in at the hotel.
Each Amigo Card point has a value of €0.50 that is only applicable when you redeem your points to obtain a discount on your accommodation.
Bookings made through other channels, or our www.medplaya.com website, our MedPlaya Call Centre or in our MedPlaya hotels with the 100% Non-refundable Cancellation Policy are excluded from the offer to redeem points for a discount on your accommodation.
In the event that the Amigo Card member makes several bookings, points may only be redeemed for a discount on accommodation in the room where the Amigo Card holder is staying.
Points may not be redeemed to pay for any sums related to taxes and fees.
6. MEDPLAYA.COM – AMIGO CARD
Once registration for the Amigo Card programme has been completed, the card holder may access their private Amigo Card area on www.medplaya.com by identifying themselves with their email address or MedPlaya identification number (ID MedPlaya) and password.
In the Amigo Card private dashboard you can:
- Download / Print your Amigo Card
- check details of transactions made using the points on your Amigo Card account and view your balance in points;
- Check and update your personal details;
- View your booking history and rapidly make new bookings;
- Amend your access settings for the Amigo Card private area.
On the www.medplaya.com website there is a Help section where you can contact us at any time using the contact form or by sending an email to: contact@medplaya.com
7. CANCELLING THE AMIGO CARD
Membership of the Amigo Card programme may be cancelled for the following reasons:
- The user may request to cancel their membership of the Amigo Card programme by sending an email to: contact@medplaya.com
- Amigo card members who revoke their consent for their personal data to be processed shall be automatically excluded from the AMIGO CARD programme.
- MedPlaya management reserves the right to the temporary or permanent cancellation of the Amigo Card members membership under the following circumstances:
o Improper use of the Amigo Card.
o Failure to comply with the Terms and Conditions accepted when registering for the programme.
o Inappropriate behaviour at the hotel.
o Detection of incorrect data provided when registering for the Amigo Card programme.
o The demise of the Amigo Card member.
o When no transactions or bookings have been made using points from your Amigo Card account during the past five years.
8. PRIVACY POLICY – DATA PROTECTION
By completing the registration request for the AMIGO CARD programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.
Similarly, for the proper fulfilment of the programme, your personal data will be transferred to companies of the MED PLAYA group for the purposes described above.
The Personal Data that you provide will be processed to identify you as a user of the programme and to give you access to the various features and services that are available to users registered in the programme.
The user can, at any time, revoke consent for the processing of their personal data by sending an email to rgpd@medplaya.com. However, the revocation of consent will imply the exclusion of the client from the AMIGO CARD programme.
CONTACT FORMS: By filling in the contact and opinion form on the website, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided in order to respond to requests, suggestions and complaints, as well as to improve the quality of service. For the proper attention of and answer to the communication, your personal data may be transferred to companies of the MEDA PLAYA group in order to give the most appropriate response to the request.
The user can, at any time, request the cancellation of their personal data by sending an email to rgpd@medplaya.com.
TELEPHONE CALLS TO OUR CUSTOMER SERVICE (CALL CENTRE): By contacting our Call Centre, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided in order to respond to requests, suggestions and complaints, as well as to improve the quality of service. For the proper attention of and answer to the communication, your personal data may be transferred to companies of the MEDA PLAYA group in order to give the most appropriate response to the request.
The user can, at any time, request the cancellation of their personal data by sending an email to rgpd@medplaya.com.
Our air conditioned Double Rooms (*Air-conditioning availability dependent on season), with two single beds, have been refreshed and updated to offer you that extra touch of comfort.
A light contempo...
Our air conditioned Double Rooms (*Air-conditioning availability dependent on season), with two single beds, have been refreshed and updated to offer you that extra touch of comfort.
A light contemporary style of decoration, LED lighting, modern furniture and even more comfortable beds are just a few of the improvements.
A flat screen TV with a selection of national and international channels is in the bedroom along with a telephone, Mini-fridge, Kettle, optional safety deposit box and desk area, and the bathrooms, with either walk in shower, or bath with overhead shower, are equipped with hairdryers.
Our air conditioned Triple Rooms (*Air-conditioning availability dependent on season), with two single beds and a third pull down bed, have been refreshed and updated to offer you that extra touch of ...
Our air conditioned Triple Rooms (*Air-conditioning availability dependent on season), with two single beds and a third pull down bed, have been refreshed and updated to offer you that extra touch of comfort.
With a light contemporary style of decoration, LED lighting, modern furniture and even more comfortable beds are just a few of the improvements.
A flat screen TV with a selection of national and international channels is in the bedroom along with a telephone, Mini-fridge, Kettle, optional safety deposit box and desk area, and the bathrooms with either walk in shower, or bath with overhead shower, are equipped with hairdryers.
Our air conditioned Triple Rooms (*Air-conditioning availability dependent on season), with two single beds and a third pull down bed, have been refreshed and updated to offer you that extra touch of ...
Our air conditioned Triple Rooms (*Air-conditioning availability dependent on season), with two single beds and a third pull down bed, have been refreshed and updated to offer you that extra touch of comfort.
With a light contemporary style of decoration, LED lighting, modern furniture and even more comfortable beds are just a few of the improvements.
A flat screen TV with a selection of national and international channels is in the bedroom along with a telephone, Mini-fridge, Kettle, optional safety deposit box and desk area, and the bathrooms with either walk in shower, or bath with overhead shower, are equipped with hairdryers.
Our new, refreshed and updated Junior Suite offers an extra level of comfort and is without doubt this is the best option for families with more than 40m2 of space
This room is made up of two rooms/a...
Our new, refreshed and updated Junior Suite offers an extra level of comfort and is without doubt this is the best option for families with more than 40m2 of space
This room is made up of two rooms/areas. One room is the bedroom with two single beds and a fold down bed, and the other is a lounge area with a sofa where our guests can relax, or when travelling as a family this sofa converts to a double bed.
Decoration is in a light contemporary style and LED lighting, modern furniture and even more comfortable beds are just a few of the improvements.
The Junior Suite is equipped with two 43¨ TVs with a selection of national and international channels, telephone, 2 Mini-fridges, Kettle, optional safety deposit box and desk area, and two bathrooms, one with a walk in shower and one with bath, both are equipped with hairdryers and DOVE shower gel and shampoo.(*Air-conditioning availability dependent on season)
Enjoy the very best views from this room from either of the two balconies in this room.
MedPlaya Hotels offer guests who are staying with us in Benidorm, for 6 nights or more, a free Economy Connect Shuttle transfer to and from Alicante airport.
To qualify for a free Economy Connect Shuttle transfer your booking must be made through our website www.medplaya.com more than 24 hours prior to arrival date and meet with the 6 night minimum stay requirement.
After confirming your hotel reservation you will be able to add your shuttle transfer Economy Connect completely free of charge.
This service is not bookable in resort and is only available for return trips (both ways).
This Free Shuttle Transfer Service (Economy Connect) is only currently available for our Benidorm Hotels.
<strong>If your reservation is for less than 6 nights or confirmed within 24 hours</strong> of your arrival date you can still book a shuttle transfer, the price will be displayed once you have completed your search, and payment will be made online.
You can search transfer options and prices by following these links:
For any additional information, you can contact us via email at 'callcentre@medplaya.com or through our customer service line UK: 0843 508 5479, Spain: (34) 951 989 315 and we will be delighted to help you.
關於 酒店 Regente
OFFICIAL WEBSITE
The Hotel Regente is located just a few minutes from the Levante Beach and the Rincon de Loix. The hotel has long been popular with holidaymakers and provides a great base for your benidorm holiday.
Having been completely refurbished during the Winter of 2019/2020 the hotel Regente now offers an even greater level of comfort and has been completely restyled with a very modern and contemporary decor.
All the hotel bedrooms have a light modern decor and all rooms have air conditioning, and are twin rooms with single beds. Rooms for three people with a third pull down bed are available. All rooms are equipped with a flat screen tv , mini fridge, optional safety deposit box, balcony and a fully equipped bathroom with a walk in shower, or bath with overhead shower, and hair dryer.
The restaurant, bar and reception area have also been given a complete make over for 2020 with a fresh, modern and Mediterranean atmosphere provided throughout. The restaurant offers buffet-style meals with a variety of Mediterranean and continental dishes and also regular themed nights.
There are two outdoor swimming pools and daily daytime and evening entertainment programmes throughout the year.
Enjoy your holidays at the Hotel Regente - filled with activities, sun and the beach.
Número de Registro en turismo: HA-798 (Hotel Regente ***)
Visit our MAP section and find out the route and the best public transport options to get to MedPlaya Hotel Rio Park.
Free Shuttle Transfer: MedPlaya Hotels offer guests who are staying with us in Benidorm, for 6 nights or more, a free shuttle transfer to and from Alicante airport. Check this out! more
Our Premium All Inclusive product normally has a value of 10€ per person per day if you pay at the hotel.
Premium All Inclusive means that you can choose your drinks from the selection of drinks on display at each hotel bar. We cannot specify by hotel exactly which brands of drinks are available, but we do include internationally recognised brands. Cocktails are also included in the selection of drinks as are bottled beers if they are available at the hotel bar.
No extra food or snack is included as these services are already included in the general All Inclusive Supplement.
Great hotel only one thing could be improved , good choice of food but most was lukewarm . staff are great hotel clean just need food to be hot
MedPlaya Hotels Benidorm:Dear Sharon,
Many thanks for sharing your impressions with regards to your holiday at the Hotel Regente.
We are pleased that you had an overall good holiday and that you were particularly happy with the cleaning service and the attention received from our staff.
The food and service in the restaurant is usually rated highly by our guests and our hotel meets with very high health and hygiene protocols, this includes the temperature of the food on the buffet. If any of our guests would like their food to be even hotter than normal serving temperature, we have a microwave available in the restaurant.
We hope to see you soon again at the Hotel Regente and in our MedPlaya Hotels.
Kind regards,
MedPlaya Hotels Benidorm
JOSE MANUEL MARTI SASTRE
24/01/2023 16:15:28
Todo bien, excepto animación nocturna en el Bar.
9.06/10
Es increíble que la animación nocturna en el Bar, sea exclusivamente en inglés, nada en español, se siente uno extraño en nuestro país. Actuación algo cutre en las dos noches que estuvimos alli el jueves y sábado.
MedPlaya Hoteles Benidorm:Estimado Jose Manuel,
Muchas gracias por escoger a hotel Regente para su estancia en Benidorm y por dedicar unos minutos en compartir su experiencia con nosotros.
Nos complace saber que haya disfrutado de sus vacaciones y que por general estaba contento con su elección de hotel. Lamentamos que la animación no ha sido plenamente satisfactoria y en nuestro afán de mejora trasladaremos su reseña al departamento correspondiente.
Esperemos darle la bienvenida de nuevo al Regente para futuras vacaciones en Benidorm.
Un cordial saludo,
MedPlaya Hoteles Benidorm
Sandra Scales
20/01/2023 17:44:31
Wonderful stay
10/10
From the start to finish our room was cleaned every day & extremely well,the staff were amazingly helpful and food plenty of variety and and wonderful desserts.Definitely will rebook x
MedPlaya Hotels Benidorm:Dear Sandra,
Thank you for taking the time to leave us a review with regards to your stay at the Hotel Regente.
It is always an honour to receive a top score from our guests and we are very happy you had a pleasant time here with us.
It will be a pleasure to welcome you back on future occasions.
Kind regards,
MedPlaya Hotels Benidorm
JUDITH ELIZABETH JUDITH MACKIE
17/01/2023 12:43:26
Mackie
10/10
Returned visit fabulous once again will definitely return again
MedPlaya Hotels Benidorm:Dear Judith,
Thank you for taking the time to share with us your experience from your recent stay at the Hotel Regente.
We are delighted to learn that you had a pleasant time here with us and that our hotel once again provided you with a great holiday.
It will be a pleasure to welcome you back in a near future.
Kind regards,
MedPlaya Hotels Benidorm
Lorraine Trotter
09/01/2023 00:06:35
Xmas and new year holiday
9.38/10
We stayed at the regente from boxing day to the 6th Jan the hotel was spotless clean our room was lovely and pool facing as I asked our cleaner was amazing a d kept our room spotless we were all inclusive and the drink selection was, very good and the night time bar staff were Brill the food was also very good and the gala night food was fab entertainment was also good on that night didnt see much more of entertainment as we went out every night overall we had a fantastic stay and would recomend it to friends
MedPlaya Hotels Benidorm:Dear Lorraine,
Many thanks for sharing your review with us.
We are always very happy to receive positive comments about our hotel and we are pleased to learn that you had a fantastic stay here with us.
It will be a pleasure to welcome you back on future occasions.
Kind regards,
MedPlaya Hotels Benidorm
TRINIDAD ANTON ARGILES
04/01/2023 14:48:51
Una noche vieja feliz
9.38/10
Todo genial
MedPlaya Hoteles Benidorm:Estimada Trinidad,
Gracias por tomarse el tiempo a dejarnos una reseña sobre su estancia en el hotel Regente.
Nos alegra saber que tuvo una estancia agradable con nosotros y que encontró que nuestro hotel cumplió con todas sus expectativas.
Esperamos volver a verle de nuevo en el hotel Regente en un futuro próximo.
Un cordial saludo,
MedPlaya Hoteles Benidorm
alan beasley
31/12/2022 12:48:19
friendly staff
7.19/10
A good hotel but not up to 4 star standard things like general maintenance and room cleaning lets them down, the staff are friendly and competent , the reception works well and make you feel welcome on arrival,to the restaurant food wise the quality and choice is good and again the staff are efficient and friendly.Good entertainers everywhere in Spain are in short supply after covid as lots have left and it will take time to replace them, saying that nacho does his best to keep everyone in a good mood
MedPlaya Hotels Benidorm:Dear Alan,
Thank you for taking the time to leave us a review with regards to your stay at the Hotel Regente.
We are sad to learn that there were some aspects of your stay which did not meet with your expectations but we do hope you enjoyed your time here in Benidorm.
It is encouraging to know that you found our staff to be friendly and professional, the food good and our entertainer Natxo brilliant.
We look forward to welcoming you back to the Hotel Regente and our MedPlaya Hotels on future occasions.
Kind regards,
MedPlaya Hotels Benidorm
Jose Elisey
13/12/2022 11:25:05
Buen hotel en relación calidad precio
7.19/10
Buen hotel en relación calidad precio
MedPlaya Hoteles Benidorm:Estimado Jose,
Muchas gracias por dedicar unos minutos en compartir su opinión con nosotros.
Nos complace saber que tuvo una estancia agradable con nosotros y con una buena relación calidad-precio.
Gracias por su confianza y deseamos poder atenderle de nuevo en su próxima visita a Benidorm.
Un cordial saludo,
MedPlaya Hoteles Benidorm
MAXINE CORBETT
05/12/2022 14:35:54
Excellent hotel
10/10
The only thing I could say was the room didn’t heat up very well so it was cold when in room , but other than this everything was excellent will definitely be returning
MedPlaya Hotels Benidorm:Dear Maxine
We are delighted that you enjoyed your recent stay with us at the Hotel Regente. Thank you for taking the time to share your review, your comments do mean a lot to us. We hope to welcome you back again soon to the Regente. Kind Regards, MedPlaya Hotels Benidorm
JOSE BUSTOS CORRALO
01/12/2022 09:38:06
PERSONAL
9.06/10
PERSONAL DE RECEPCION, PROFESIONAL Y CON AYUDA A TODAS LAS PERSONASVICENTE, INMACULADA.
PERSONAL DE RESTAURACION: PROFESIONAL YPENDIENTE DE TODO LO QUE SE LE SOLICITA, Y RETIRANDO LOS PLATOS Y OTROS OBJETOS EN CUANTO SE LO COLOCAS AL LADO DE LA MESA, KYMI, JUAN, AMPARO, ASUN, INCLUIDO PERSONAL DE COCINA EN EL CAMBIO DE LAS BANDEJAS CON NUEVA COMIDA, Y AMABILIDAD TOTAL.
FELICITACIONES A TODOS LOS TRABAJADORES
MedPlaya Hoteles Benidorm:Estimado Jose,
Muchas gracias por escoger a hotel Regente para su estancia en Benidorm y por dedicar unos minutos en compartir su experiencia con nosotros.
Nos orgullece recibir una valoración tan alta y agradecemos especialmente su mención al personal del hotel, que su servicio fue excelente.
Con mucho gusto deseamos poder atenderle de nuevo en su próxima visita a Benidorm.
Un cordial saludo,
MedPlaya Hoteles Benidorm
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Free Shuttle Transfer: MedPlaya Hotels offer guests who are staying with us in Benidorm, for 6 nights or more, a free shuttle transfer to and from Alicante airport. 
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great hotel but food not hot