MEDPLAYA AMIGO! LOYALTY PROGRAM: TERMS AND CONDITIONS
1. INTRODUCTION
At MedPlaya, our customers are our top priority. That's why we have developed the all-new MedPlaya Amigo! Loyalty Programme, designed to offer our direct customers the best prices, favourable conditions, and exclusive offers and benefits.
MedPlaya Amigo! consists of three levels: Holiday Friends, BFFs, and Soulmates. Your level within the programme increases as you accumulate more stays with us, and with each level, you unlock additional benefits.
The following terms and conditions outline how MedPlaya Amigo! works and can be referred to anytime on the MedPlaya Hoteles website: www.medplaya.com.
MedPlaya Amigo! utilizes a Customer Identification Number to identify members. By accepting these terms and conditions, the MedPlaya Amigo member confirms their awareness and understanding of the programme’s details.
MedPlaya reserves the right to make necessary amendments to the conditions of MedPlaya Amigo! as it deems necessary.
The advantages of MedPlaya Amigo! are applicable to all MedPlaya hotels, with the exception of Resort Giverola & Bella Vista Beach Club.
2. REGISTERING FOR MEDPLAYA AMIGO!
The programme is available to adults over 18 years old.
Official bodies and companies are excluded from the MedPlaya Amigo! programme.
You can register for MedPlaya Amigo! through the following channels:
- The www.medplaya.com website: Fill out the online registration form with your personal information and accept the provided conditions. - In MedPlaya Hotels: Use the QR code for registration.
Registration for MedPlaya Amigo! program is free. An email address is required to register for MedPlaya Amigo!, and each registration must have a unique email address.
3. MEDPLAYA AMIGO
Once you have completed registration for MedPlaya Amigo!, you can access your personal MedPlaya Amigo! area on www.medplaya.com. This can be done by identifying yourself with your email address or MedPlaya identification number (ID MedPlaya) and password.
Within the MedPlaya Amigo! dashboard, you can:
- View and download your digital MedPlaya Amigo! identification card, which displays your full name and MedPlaya Identification Number (ID MedPlaya).
- Check and update your personal details.
- View your booking history and easily make new reservations.
- Adjust your access settings for the MedPlaya Amigo! private area.
- Make your next reservation at the best price available!
Please note that your MedPlaya Amigo! membership is personal and non-transferable.
* In order that your discount is applied correctly it is important that you identify yourself using your ID MedPlaya Amigo! or email associated with your account when making your reservation.
4. BENEFITS OF MEDPLAYA AMIGO
As a member of the MedPlaya Amigo! you will be the first to hear of our promotions and offers* and will enjoy discounts and benefits on your direct reservations at all our MedPlaya Hotels, excluding Resort Giverola/Hotel Bella Vista. *The inclusion in our Newsletter database is a condition of MedPlaya Amigo!
Discounts and benefits are applied based on your MedPlaya Amigo! membership level, all your stays (direct reservations only) count towards your membership level, and discounts, benefits and rewards are applicable on your stays with us when you have made your reservation on our website www.medplaya.com, through our Call Centre, Guest Service Managers, or directly at the hotel Reception.
Please refer to the table below for the different levels and associated benefits:
Your membership level is determined by the number of nights you have stayed with us (only direct reservations count) in any MedPlaya Hotel within the two years preceding your upcoming reservation check-in date. Please note that membership levels may fluctuate based on this criterion.
Discounts and benefits do not apply to reservations made through third-party agents, online travel agents, or tour operators.
Discounts will be applied to the price of the room occupied by the MedPlaya Amigo! member at check-in, and benefits will be available upon arrival at the hotel. Benefits and discounts are not duplicated when more than one MedPlaya Amigo! member occupies a room.
Discounts are applied to the final price of the reservation, excluding extras and are not applicable to 100% Non refundable bookings.
5. CANCELLING YOUR MEDPLAYA AMIGO MEMBERSHIP
Membership of the MedPlaya Amigo! programme may be cancelled for the following reasons:
- The user may request to cancel their membership of the MedPlaya Amigo programme by sending an email to: contact@medplaya.com
- MedPlaya management reserves the right to the temporary or permanent cancellation of the MedPlaya Amigo members membership under the following circumstances:
- Improper use of the MedPlaya Amigo Programme. - Failure to comply with the Terms and Conditions accepted when registering for the programme. - Inappropriate behaviour at the hotel. - Detection of incorrect data provided when registering for the MedPlaya Amigo programme. - The demise of the MedPlaya Amigo member. - When no transactions or bookings have been made using your MedPlaya Amigo account during the past five years.
6. PRIVACY POLICY – DATA PROTECTION
By completing the registration request for the MedPlaya Amigo! programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.
Similarly, for the proper fulfilment of the programme, your personal data will be transferred to companies of the MED PLAYA group for the purposes described above.
The Personal Data that you provide will be processed to identify you as a user of the programme and to give you access to the various features and services that are available to users registered in the programme.
The user can, at any time, revoke consent for the processing of their personal data by sending an email to rgpd@medplaya.com. However, the revocation of consent will imply the exclusion of the client from the MedPlaya Amigo! programme.
CONTACT FORMS: By filling in the contact and opinion form on the website, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided in order to respond to requests, suggestions and complaints, as well as to improve the quality of service. For the proper attention of and answer to the communication, your personal data may be transferred to companies of the MEDA PLAYA group in order to give the most appropriate response to the request.
The user can, at any time, request the cancellation of their personal data by sending an email to rgpd@medplaya.com.
TELEPHONE CALLS TO OUR CUSTOMER SERVICE (CALL CENTRE): By contacting our Call Centre, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided in order to respond to requests, suggestions and complaints, as well as to improve the quality of service. For the proper attention of and answer to the communication, your personal data may be transferred to companies of the MEDA PLAYA group in order to give the most appropriate response to the request.
The user can, at any time, request the cancellation of their personal data by sending an email to rgpd@medplaya.com.
Our new quadruple rooms are large modern rooms designed to be occupied by 3 to 4 guests.
Some of these rooms offer adapted bathrooms and subject to availability can be reserved (on request) for...
Our new quadruple rooms are large modern rooms designed to be occupied by 3 to 4 guests.
Some of these rooms offer adapted bathrooms and subject to availability can be reserved (on request) for two guests in the case of customers who have limited mobility and are blue badge holders.
For information on availability and prices please contact us
We have combined a twin room with a single room. The main bedroom is decorated in a modern contemporary style with your comfort in mind, with two single beds and a furniture bed, and in the extra sleeping area there is also a single bed. This area can also be used as a quiet relaxing space.
This modern room has a large bathroom with a walk in shower, mini-fridge, kettle and optional safety deposit box.
Please note that wheelchair access is only possible when the room is occupied by max. two guests.
Rooms are situated on floors 1 - 4
MedPlaya Hotels offer guests who are staying with us in Benidorm, for 6 nights or more, a free Economy Connect Shuttle transfer to and from Alicante airport.
To qualify for a free Economy Connect Shuttle transfer your booking must be made through our website www.medplaya.com more than 36 hours prior to arrival date and meet with the 6 night minimum stay requirement.
After confirming your hotel reservation you will be able to add your shuttle transfer Economy Connect completely free of charge.
This service is not bookable in resort and is only available for return trips (both ways).
This Free Shuttle Transfer Service (Economy Connect) is only currently available for our Benidorm Hotels.
If your reservation is for less than 6 nights or confirmed within 36 hours of your arrival date you can still book a shuttle transfer, the price will be displayed once you have completed your search, and payment will be made online.
You can search transfer options and prices by following these links:
For any additional information, you can contact us via email at 'callcentre@medplaya.com or through our customer service line UK: 0843 508 5479, Spain: (34) 951 989 315 and we will be delighted to help you.
關於 酒店 Rio Park
Rio Park酒店位于旅游胜地Benidorm的中心地带。Benidorm以其丰富多彩的娱乐活动成为世界各地各个年龄层游客的旅游目的地之一。Rio Park酒店地理位置优越，距海滩仅数分钟路程。
Número de Registro en turismo: HA-800 (Hotel Rio Park)
HOTELERA EUROPA BENIDORM SA UNIPERSONAL ha llevado a cabo la rehabilitación energética del edificio MedPlaya Hotel Rio Park de Benidorm con el apoyo económico del Instituto para la Diversificación y Ahorro de la Energía (IDAE). Ver más
IDAE
HOTELERA EUROPA BENIDORM SA UNIPERSONAL ha llevado a cabo la rehabilitación energética del edificio MedPlaya Hotel Rio Park de Benidorm con el apoyo económico del Instituto para la Diversificación y Ahorro de la Energía (IDAE). Esta actuación, correspondiente con la mejora energética “Proyecto de Mejora Energética de Edificio Mediante Sustitución de Quemadores de Combustible”, está acogido a la línea de ayudas para la Rehabilitación energética de Edificios existentes (PAREER-CRECE), cofinanciada por el Fondo Europeo de Desarrollo Regional (FEDER) y gestionada por el IDAE con cargo al Fondo Nacional de Eficiencia Energética, con el objetivo de conseguir una economía más limpia y sostenible.
Visit our MAP section and find out the route and the best public transport options to get to MedPlaya Hotel Rio Park.
Free Shuttle Transfer: MedPlaya Hotels offer guests who are staying with us in Benidorm, for 6 nights or more, a free shuttle transfer to and from Alicante airport. Check this out! more
• Outdoor Swimming pool and childrens pool (summer) Swimming pool daily opening times during winter months are available in Reception and are subject to change
Even though only there for one night great hotel, staff ,room, and the food was excellent
MedPlaya Hotels Benidorm:Hello David, Many thanks for sharing your comments about your recent break with us at the Hotel Rio Park. We are delighted the hotel ticked all of your boxes and that you enjoyed all that we have to offer. We hope to be able to welcome you back again soon. Kind Regards, MedPlaya Hotels Benidorm
SIGITA BYLIENE
24/09/2023 13:15:04
Good hotel
9.38/10
Everything was nice. Swimmingpool was giod for young children.
MedPlaya Hotels Benidorm:Hello Sigita
Thank you for taking the time to share your thoughts about your time with us at the Hotel Rio Park. We are happy that you were pleased with what we have to offer and that your enjoyed your stay. Hopefully you will choose to return again in the future. Kind Regards, MedPlaya Hotels Benidorm
Debra Osborne
15/09/2023 22:01:51
Great hotel
9.38/10
Had a great stay at Rio park September 2023. Rooms spotless & modern. The safe wasn’t working but immediately fixed! Food good and staff are friendly & efficient. Will book here again!
MedPlaya Hotels Benidorm:Hello Debra, We are delighted to hear you enjoyed your stay with us as the Hotel Rio Park and were pleased with your room, the food and the service you received from the staff. Thank you for taking a moment to share your comments with us, we hope to see you back again soon. Kind Regards, MedPlaya Hotels Benidorm
Amy Dickson
09/09/2023 14:07:09
Hotel Rio Park
8.13/10
We booked to stay for 5 Nights with our 3 year old son, Breakfast was lovely something for everyone and the overall quality of the food was good.
Always able to get a sunbed around the pool. Hotel kept very clean.
Couple of things the Hotel need to improve on the Air Conditioning in the rooms which is absolutely terrible, we woke up 2 nights and it was blowing hot air so had to open the balcony door, was unbearable for a big hotel you need better air-conditioning everybody I spoke to said the same.
Also the Lifts, you had to wait 20 minutes to get a lift every morning for breakfast and every evening around 7-8pm. They need more lifts or faster bigger lifts!
Our minibar was not replenished the whole time we were there and we booked a club double room, also never got the free bottle of wine as advertised online when we booked!
Overall a lovely hotel but does need some improvements to make it even better!
MedPlaya Hotels Benidorm:Hello Amy
Thank you for taking the time to share your comments about your stay with us at the Hotel Rio Park. We are happy that overall you enjoyed what we have to offer and apologise for any inconvenience caused with the air conditioning and the lifts. We appreciate your comments and feedback and will make sure they are passed on. We do hope that if you choose to return again in the future we can try and change some of your opinions. Kind regards, MedPlaya Hotels Benidorm
Anne Leane
02/09/2023 14:46:06
Couple with teenage son
9.06/10
Hotel was in a great location,close to everything but nice and quiet.The staff were lovely and room cleaned daily and to a high standard.The family rooms have free use of pool towels,safe and complimentary free drinks on arrival in the mini fridge.Also as we booked on line we received a welcome bottle of wine which was a very nice touch.The pools and pool area are lovely,yes there is some early queuing for sunbeds if you are particular where you want to lie etc but there were pretty much beds available at all times and the lifeguard will always do his best to get a bed for you if needed.The food had something for everyone,and had a beautiful roast beef dinner on Sunday.My only fault I could find were how slow the lifts were at certain times of the day but this would not stop me staying here again
MedPlaya Hotels Benidorm:Hello Anne
Thank you for chooosing the Hotel Rio Park for your recent family holiday in Benidorm. We are pleased that overall you enjoyed the services and facilities and we thank you for all your feedback. We hope to have the opportunity to welcome you back again soon. Kind Regards, MedPlaya Hotels Benidorm
MARIA MARTINEZ GARCIA
01/09/2023 11:08:47
En general bien
8.75/10
Por lo general bien. Tuvimos un problema el primer dia que llegamos pero finalmente nos lo resolvieron y nos dejaron hacer el checkout más tarde de lo habitual por las molestias...
Tanto las instalaciones como la comida muy bien, la ubicación del hotel muy buena ya que está a 5 minutos del centro de la ciudad y a otros 5 de la playa.
Los animadores muy bien, pero Víctor un 10 sin duda!
Hoteles MedPlaya Benidorm:Hola Maria,
Agradecemos su comentario y su comprensión durante su estancia en nuestro hotel. Lamentamos los inconvenientes que experimentó al llegar, pero nos alegra que nuestro equipo pudo resolver la situación.
Nos complace saber que tanto nuestras instalaciones como nuestra comida cumplieron con sus expectativas y que la ubicación del hotel fue conveniente para usted. También agradecemos sus elogios a nuestros animadores, especialmente a Víctor.
Esperamos darle la bienvenida nuevamente en el futuro y brindarle una experiencia aún más placentera.Saludos cordiales, Hoteles MedPlaya Benidorm
COLIN GARBUTT
28/08/2023 14:01:24
Average
6.56/10
Generally the hotel is very nice. We had a family room which was very nice and the chambermaid service was second to none. Reception area light and airy and the desk staff very helpful. Food is only average, breakfast is always rather cold, dinner is unimaginative and some cases quite tasteless at best and at worst inedible.
Pool area is very good and children liked it immensely and joined in many pool activities organised by entertainment team. The evening entertainment to my mind has taken something of a backward step. There seems to be a greater emphasis on quizzes rather than singers and other such acts. Did watch a couple of the production shows Michael Jackson and Dreamland which were passable.
My main area of concern and disappointment which still yet has my blood boiling is the downright rudeness and lack of manners of bar staff, firstly there is not enough of them for the amount of people wishing to buy refreshments. Secondly one member of bar team would be talking on his phone and ignoring you when you wanted served, his name Martin. Also, every night without fail when a barman was been relieved by another the would stand and have a few minutes chat without acknowledging you wanted served or in the middle of serving they would disappear to talk to someone. I think with only a couple of exceptions all the bar staff need some customer service training. Paco, I think his name is, who normally seemed to work in the poolside bar is an exception, very nice chap who actually seemed to see problem as he asked if two other staff were ignoring me as they were standing chatting behind bar and proceeded to serve me himself. Whomever is the bar manager in charge of this lot needs to get his or her act together and sort this.
MedPlaya Hotels Benidorm:Hello Colin
Thank you for choosing the Hotel Rio Park for your holiday in Benidorm and for taking the time to share your thoughts with us. It is encouraging to know that you were happy with your room, the pool area and the service that your received from house keeping and from reception. We are sad to learn that you were disappointed with various aspects and in particular the service from the bar staff. We do appreciate all of your feedback and shall make sure that the relevant managers are informed of your observations. Hopefully you would still consider returning again in the future and we could try and change some of your opinions and restore your faith in the hotel. Kind regards, MedPlaya Hotels Benidorm
Heather Latham
28/08/2023 13:58:05
Medplaya Benidorm
9.69/10
Pur first time in Benidorm, whilst travelling from Nerja to Valencia. Great hotel. Great stay. The only thing I would change is the food menu. Add some local dishes such as tortillas. We usually stay in other regions of Spain and really enjoy the local cuisine.. The only negative is this minor point. Also, as a recommendation, is Id charge a euro to hire the sunbed. They do this down in our usual resort in Nerja and it stops the silly behaviour of nabbing beds at 6am. Nobody has an issue as the rules are clear from the offset. Would we come back? If we travel through Benidorm again, definitely!
MedPlaya Hotels Benidorm:Hello Heather
Thank you for choosing the Hotel Rio Park for your recent stay in Benidorm. It is good to know that overall you enjoyed your stay with us and we appreciate your comments and also your suggestions. We shall make sure that they are passed on for you. Hopefully we will get the opportunity to welcome you back again in the future. Kind regards, MedPlaya Hotels Benidorm
CRISTINA SILVA
27/08/2023 20:44:29
Bien
7.50/10
Restaurant parfait
Hoteles MedPlaya Benidorm:Cher Cristina, Merci beaucoup d'avoir choisi l'Hôtel Rio Park et d'avoir laissé vos commentaires. Nous sommes impatients de vous accueillir à l'avenir. Salutations, Hoteles MedPlaya Benidorm
RUBÉN TORNERO ORTIZ
26/08/2023 21:53:27
Buen hotel.
9.38/10
Fuimos con niños pequeños. Les gustó mucho la piscina. Habitación e instalaciones muy buenas. Echamos de menos la pensión completa. Único pero el tiempo de espera en los ascensores
Hoteles MedPlaya Benidorm:Hola Rubén
Nos alegra saber que su familia disfrutó de su estancia en Hotel Rio Park, especialmente los niños que disfrutaron de la piscina. Agradecemos sus comentarios positivos sobre las habitaciones y las instalaciones. lamentamos los inconvenientes experimentados con el tiempo de espera en los ascensores. Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro. Saludos cordiales, Hoteles MedPlaya Benidorm
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Free Shuttle Transfer: MedPlaya Hotels offer guests who are staying with us in Benidorm, for 6 nights or more, a free shuttle transfer to and from Alicante airport. 
Rio Park