MEDPLAYA AMIGO CARD LOYALTY PROGRAMME: TERMS AND CONDITIONS
1. INTRODUCTION
The MED PLAYA MANAGEMENT, S.L. Amigo Card Loyalty Programme is regulated by the following conditions.
The conditions detailed below explain how the Amigo Card programme works and may be consulted at any time on the MedPlaya Hoteles website: www.medplaya.com.
The Amigo Card loyalty programme uses an Amigo Card identification card to identify the card holder as a member of the Amigo Card programme. The Amigo Card is the property of MedPlaya.
By accepting these conditions, the Amigo Card member hereby states that they are aware of the conditions detailed herein, which shall be applicable as long as they are registered as an Amigo Card member.
The advantages offered by the Amigo Card loyalty programme are applicable to all MedPlaya hotels, except Resort Giverola & Bella Vista Beach Club. it is not possible to exchange points at Giverola / Bella Vista for discounts, services or gifts.
Each establishment shall determine the services that are included in the Amigo Card programme and these may vary depending on the establishment.
MedPlaya reserves the right to amend the conditions of the Amigo Card programme.
2. REGISTERING FOR THE AMIGO CARD PROGRAMME
Any natural person who is over 18 years of age may register for the Amigo Card loyalty programme by completing the registration form and accepting the established conditions. Legal persons are excluded from the Amigo Card programme.
The natural person will then become the Amigo Card member. Each person may only register for one Amigo Card. In the event that a person registers more than once, MedPlaya reserves the right to reject any subsequent registrations.
Various established channels may be used to register for the Amigo Card programme. The channels that may be used to register for the Amigo Card loyalty programme are as follows:
• The www.medplaya.com website, by completing the online registration form with your personal details and accepting the established conditions. Online Amigo Card registrations are automatically awarded 20 points to welcome the card holder to the Amigo Card programme.
• In MedPlaya Hotels by filling in the registration form, using a QR code.
Registration for the Amigo Card programme is free. You must have an email address to register for the Amigo Card programme. The same email address may not be used for more than one registration.
3. THE AMIGO CARD
The Amigo Card identifies its bearer as having registered for the Amigo Card loyalty programme. The Amigo Card displays the members full name and MedPlaya identification number (ID MedPlaya).
The Amigo Card is available in digital format.
Once the Amigo Card registration process has been completed, the Amigo Card member will receive a welcome email with their virtual Amigo Card as an attached file.
The Amigo Card member will have access to the virtual card in their Amigo account dashboard to download or print.
. The Amigo Card is personal and non-transferable.
4. BENEFITS OF THE AMIGO CARD
The Amigo Card member will be able to enjoy all the advantages of the Amigo Card programme at all MedPlaya hotels (Exclusions apply in the case of Resort Giverola/Hotel Bella Vista).
These benefits are as follows:
a) Additional discount on your booking by redeeming your points. Only applicable to bookings made through our www.medplaya.com website, our MedPlaya Call Centre or in any of our MedPlaya hotels according to the following conditions:
- Applicable on all reservations with a minimum price of 130€
- Value of discount does not exceed 50% of the value of the reservation
- Points cannot be redeemed for cash
- Applicable only when customer is a member of Amigo Card at the moment of check in at the hotel.
b) Option to redeem points for services/gifts at any of our MedPlaya hotels.
c) Check available services/gifts on arrival at your hotel. These services/gifts may vary depending on the establishment.
d) Fast check-in by presenting your virtual Amigo Card on arrival.
e) Exclusive additional promotions and discounts for registered Amigo Card members.
4.1 POINTS
Each Amigo Card point has a value of €0.50 when you redeem your points for a discount on your accommodation. This value is exclusively for redeeming points for a discount on your accommodation and will only be applicable to bookings made via our website www.medplaya.com, our MedPlaya Call Centre or in our MedPlaya hotels and according to the conditions detailed in BENEFITS
It is not possible to apply Amigo Points as a discount on 100% Non-Refundable reservations made through our www.medplaya.com website, our MedPlaya Call centre or in any MedPlaya Hotel.
Details about the services/gifts included in the Amigo Card programme and their Amigo Card value in points will be provided at each MedPlaya hotel. Any services/gifts that are not specified in the Amigo Card programme are not included in the programme.
Points are non-transferable between Amigo Card members and may not be redeemed for cash. Amigo Card points are valid for two years from the date on which they are obtained.
4.2 EARNING POINTS
Please show your virtual Amigo Card at check-in so that the points that correspond to your stay can be awarded to your Amigo Card account. Points will be automatically awarded during check-in, never before you arrive at the hotel.
Amigo Card member may obtain points in the following ways:
a) For each stay at a MedPlaya hotel. This condition is applicable to all booking channels. The following points will be awarded:
o 1st - 5th stay: 20 Amigo Card points per stay
o 6th - 10th stay: 35 Amigo Card points per stay
o 11th - 15th stay: 50 Amigo Card points per stay
o More than 15 stays: 60 Amigo Card points per stay
Stays include all stays at any MedPlaya hotel and are calculated from the moment you register for the Amigo Card loyalty programme.
Two consecutive bookings by the same client will not be considered a new stay and points will therefore not be awarded for the second stay.
b) For bookings made using the following channels:
i. www.medplaya.com
ii. MedPlaya Call Centre
iii. MedPlaya Hotels
At check-in the equivalent of 8% of the total booking fee will be automatically awarded in Amigo Card points. Extra services related to your booking are excluded from this condition.
Reservations made through other distribution channels are excluded from condition (b).
The Amigo Card member will simultaneously receive points for each stay and booking if they meet the conditions detailed above.
4.3. EARNING POINTS: CONDITIONS
o In the event that the Amigo Card member has made several bookings, they will only be awarded Amigo Card points for the sum corresponding to the room in which they are personally registered.
o If the Amigo Card member pays for several bookings, they shall not be awarded more points for the extra bookings.
o In the event that more than one guest who is registered for the Amigo Card programme is staying in the same room, Amigo Card points will only be awarded to one card member.
o If any changes are made to your booking during your stay, MedPlaya reserves the right to review and amend the allocation of Amigo Card points prior to the booking amendment.
o Amigo Card points shall be awarded to a card holder irrespective of the person who paid for the booking.
5. REDEEMING AMIGO CARD POINTS
It is essential that you show your virtual Amigo Card at reception, or to the person responsible for the Amigo Card programme at the hotel, to redeem your points for discounts and/or services during your stay.
a) REDEEMING POINTS FOR SERVICES/GIFTS
You may ask to redeem your points for services/gifts at reception, or ask the person at the Amigo Card “Loyalty-Fidelidad & Community Manager” desk, by showing your Amigo Card.
Reception, or the Amigo Card representative, will issue a pass/voucher for the requested service/gift and charge the corresponding points to your Amigo Card account. The Amigo Card member shall present the pass/voucher to the department providing the service so that these points can be redeemed.
Passes/vouchers issued during your stay will expire at the end of your stay.
Check which services/gifts are available to be redeemed with your Amigo Card points at reception or at the “Loyalty-Fidelidad & Community Manager” desk. These services/gifts may vary depending on the establishment.
Points may only be redeemed for additional room services if the Amigo Card member is registered as staying in the room.
a) REDEEMING POINTS FOR DISCOUNTS ON ACCOMMODATION
The Amigo Card member may ask to redeem their points for a discount on their accommodation when they check in.
Redeeming points for a discount on your accommodation will only be applicable to bookings made via our website www.medplaya.com, our MedPlaya Call Centre or at any of our MedPlaya hotels. This discount will be applicable to the amount corresponding to the accommodation and meal plan; any additional services will not be included.
Discounts will be applied according to the following conditions:
- Applicable on reservations with a minimum price of 130€
- Value of discount does not exceed 50% of the value of the reservation
- Points will not be redeemed for cash
- Applicable only when customer is a member of Amigo Card at the moment of check in at the hotel.
Each Amigo Card point has a value of €0.50 that is only applicable when you redeem your points to obtain a discount on your accommodation.
Bookings made through other channels, or our www.medplaya.com website, our MedPlaya Call Centre or in our MedPlaya hotels with the 100% Non-refundable Cancellation Policy are excluded from the offer to redeem points for a discount on your accommodation.
In the event that the Amigo Card member makes several bookings, points may only be redeemed for a discount on accommodation in the room where the Amigo Card holder is staying.
Points may not be redeemed to pay for any sums related to taxes and fees.
6. MEDPLAYA.COM – AMIGO CARD
Once registration for the Amigo Card programme has been completed, the card holder may access their private Amigo Card area on www.medplaya.com by identifying themselves with their email address or MedPlaya identification number (ID MedPlaya) and password.
In the Amigo Card private dashboard you can:
- Download / Print your Amigo Card
- check details of transactions made using the points on your Amigo Card account and view your balance in points;
- Check and update your personal details;
- View your booking history and rapidly make new bookings;
- Amend your access settings for the Amigo Card private area.
On the www.medplaya.com website there is a Help section where you can contact us at any time using the contact form or by sending an email to: contact@medplaya.com
7. CANCELLING THE AMIGO CARD
Membership of the Amigo Card programme may be cancelled for the following reasons:
- The user may request to cancel their membership of the Amigo Card programme by sending an email to: contact@medplaya.com
- Amigo card members who revoke their consent for their personal data to be processed shall be automatically excluded from the AMIGO CARD programme.
- MedPlaya management reserves the right to the temporary or permanent cancellation of the Amigo Card members membership under the following circumstances:
o Improper use of the Amigo Card.
o Failure to comply with the Terms and Conditions accepted when registering for the programme.
o Inappropriate behaviour at the hotel.
o Detection of incorrect data provided when registering for the Amigo Card programme.
o The demise of the Amigo Card member.
o When no transactions or bookings have been made using points from your Amigo Card account during the past five years.
8. PRIVACY POLICY – DATA PROTECTION
By completing the registration request for the AMIGO CARD programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.
Similarly, for the proper fulfilment of the programme, your personal data will be transferred to companies of the MED PLAYA group for the purposes described above.
The Personal Data that you provide will be processed to identify you as a user of the programme and to give you access to the various features and services that are available to users registered in the programme.
The user can, at any time, revoke consent for the processing of their personal data by sending an email to rgpd@medplaya.com. However, the revocation of consent will imply the exclusion of the client from the AMIGO CARD programme.
CONTACT FORMS: By filling in the contact and opinion form on the website, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided in order to respond to requests, suggestions and complaints, as well as to improve the quality of service. For the proper attention of and answer to the communication, your personal data may be transferred to companies of the MEDA PLAYA group in order to give the most appropriate response to the request.
The user can, at any time, request the cancellation of their personal data by sending an email to rgpd@medplaya.com.
TELEPHONE CALLS TO OUR CUSTOMER SERVICE (CALL CENTRE): By contacting our Call Centre, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided in order to respond to requests, suggestions and complaints, as well as to improve the quality of service. For the proper attention of and answer to the communication, your personal data may be transferred to companies of the MEDA PLAYA group in order to give the most appropriate response to the request.
The user can, at any time, request the cancellation of their personal data by sending an email to rgpd@medplaya.com.
Our new quadruple rooms are large modern rooms designed to be occupied by 3 to 4 guests.
Some of these rooms offer adapted bathrooms and subject to availability can be reserved (on request) for...
Our new quadruple rooms are large modern rooms designed to be occupied by 3 to 4 guests.
Some of these rooms offer adapted bathrooms and subject to availability can be reserved (on request) for two guests in the case of customers who have limited mobility and are blue badge holders.
For information on availability and prices please contact us
We have combined a twin room with a single room. The main bedroom is decorated in a modern contemporary style with your comfort in mind, with two single beds and a furniture bed, and in the extra sleeping area there is also a single bed. This area can also be used as a quiet relaxing space.
This modern room has a large bathroom with a walk in shower, mini-fridge, kettle and optional safety deposit box.
Please note that wheelchair access is only possible when the room is occupied by max. two guests.
Rooms are situated on floors 1 - 4
MedPlaya Hotels offer guests who are staying with us in Benidorm, for 6 nights or more, a free Economy Connect Shuttle transfer to and from Alicante airport.
To qualify for a free Economy Connect Shuttle transfer your booking must be made through our website www.medplaya.com more than 24 hours prior to arrival date and meet with the 6 night minimum stay requirement.
After confirming your hotel reservation you will be able to add your shuttle transfer Economy Connect completely free of charge.
This service is not bookable in resort and is only available for return trips (both ways).
This Free Shuttle Transfer Service (Economy Connect) is only currently available for our Benidorm Hotels.
<strong>If your reservation is for less than 6 nights or confirmed within 24 hours</strong> of your arrival date you can still book a shuttle transfer, the price will be displayed once you have completed your search, and payment will be made online.
You can search transfer options and prices by following these links:
For any additional information, you can contact us via email at 'callcentre@medplaya.com or through our customer service line UK: 0843 508 5479, Spain: (34) 951 989 315 and we will be delighted to help you.
關於 酒店 Rio Park
Rio Park酒店位于旅游胜地Benidorm的中心地带。Benidorm以其丰富多彩的娱乐活动成为世界各地各个年龄层游客的旅游目的地之一。Rio Park酒店地理位置优越，距海滩仅数分钟路程。
Número de Registro en turismo: HA-800 (Hotel Rio Park)
HOTELERA EUROPA BENIDORM SA UNIPERSONAL ha llevado a cabo la rehabilitación energética del edificio MedPlaya Hotel Rio Park de Benidorm con el apoyo económico del Instituto para la Diversificación y Ahorro de la Energía (IDAE). Ver más
IDAE
HOTELERA EUROPA BENIDORM SA UNIPERSONAL ha llevado a cabo la rehabilitación energética del edificio MedPlaya Hotel Rio Park de Benidorm con el apoyo económico del Instituto para la Diversificación y Ahorro de la Energía (IDAE). Esta actuación, correspondiente con la mejora energética “Proyecto de Mejora Energética de Edificio Mediante Sustitución de Quemadores de Combustible”, está acogido a la línea de ayudas para la Rehabilitación energética de Edificios existentes (PAREER-CRECE), cofinanciada por el Fondo Europeo de Desarrollo Regional (FEDER) y gestionada por el IDAE con cargo al Fondo Nacional de Eficiencia Energética, con el objetivo de conseguir una economía más limpia y sostenible.
Visit our MAP section and find out the route and the best public transport options to get to MedPlaya Hotel Rio Park.
Free Shuttle Transfer: MedPlaya Hotels offer guests who are staying with us in Benidorm, for 6 nights or more, a free shuttle transfer to and from Alicante airport. Check this out! more
• Outdoor Swimming pool and childrens pool (summer) Swimming pool daily opening times during winter months are available in Reception and are subject to change
I thought the location was good and a great room. Would have been better if the bed could have been changed into 2 singles - but we managed. Only had breakfast but always a good choice. Overall a great place to stay.
MedPlaya Hotels Benidorm:Hello Angela
We are happy that overall you enjoyed your stay with us at the Hotel Rio Park. Your comments and feedback are important to us and so we thank you for sharing them. We hope that you will choose to return again in the future. Kind Regards, MedPlaya Hotels Benidorm
Kimberley Bates
24/03/2023 11:07:32
Great stay!
10/10
Just returned from an excellent stay at Rio park. Food amazing and plentiful. Entertainment spot on room cleaned regularly and fresh towels. Couldn’t ask for more. Will be back soon!
MedPlaya Hotels Benidorm:Hello Kimberley
We are delighted to hear that the Hotel Rio Park ticked all of your boxes and that you enjoyed all that we have to offer. Thank you for taking the time to share your review with us. We look forward to welcoming you back again soon to the Rio Park! Kind Regards, MedPlaya Hotels Benidorm
DEREK ADAMSON
24/03/2023 09:30:13
Rio park stays
8.13/10
Stayed at Rio on average 3 times a year for the last 20 years so that’s says it all.
MedPlaya Hotels Benidorm:Hello Derek
Thank you for continuing to return to stay with us at the Hotel Rio Park and for sharing your comments with us. We hope to see you back again soon. Kind Regards, MedPlaya Hotels Benidorm
Paul Holland
13/03/2023 17:13:37
Hotel
9.38/10
Second time staying at the Rio Park Hotel Great location very clean hotel and not to far from the beach ????
MedPlaya Hotels Benidorm:Hello Paul, many thanks for returning to the Hotel Rio Park. We are pleased to learn that you enjoyed another good stay with us and we appreciate your comments. We hope to see you back again soon. Kind Regards, MedPlaya Hotels Benidorm
GEORGE MCLELLAN
12/03/2023 19:00:09
Fantastic
8.75/10
Another great stay here, entertainment could be a bit better, would keep people in the hotel, drinks have went up a lot since December 8.25 euro for vodka coke a bit expensive 4 25 for same in Tommys bar, food was ok not as good as last stay, would I stay here again, yes I would????
MedPlaya Hotels Benidorm:Hello George
Thank you for returning to stay with us once again at the Hotel Rio Park and for taking a moment to share your feedback with us. We are happy you enjoyed the hotel once again but you felt some improvements could be made. Hopefully we will get to welcome you back again soon. Kind Regards, MedPlaya Hotels Benidorm
COLIN CROFT
09/03/2023 14:33:57
Faultless
10/10
Group of 60yr old teenagers on tour again as usual this place makes it easy as its brill food, staff and everything else never fail to make us feel at home cant wait to return. Regards Colin
MedPlaya Hotels Benidorm:Hello Colin
Thank you for leaving comments about your recent Benidorm break at the Hotel Rio Park. We are delighted that once again you enjoyed your stay and we look forward to seeing you all again soon.
Kind Regards, MedPlaya Hotels Benidorm
PAUL THOMAS MUSSON
03/03/2023 11:09:44
Food not as good as usual
7.50/10
We have stayed at the Rio Park a lot over the years and are happy with the hotel. Just 2 things that dont seem as good as they once were. The entertainment and the food.
MedPlaya Hotels Benidorm:Hello Paul
Thank you for choosing to return once again to the Hotel Rio Park. We are sorry that on this occasion you did not enjoy the food and entertainment as much as on previous visits. We will make sure your comments are passed on. Hopefully you will still choose to return again in the future. Kind Regards, MedPlaya Hotels benidorm
Elaine Robertson
01/03/2023 11:11:46
Fantastic time
8.75/10
Can’t complain about anything at this hotel spotless clean great location very well mannered staff
MedPlaya Hotels Benidorm:Hello Elaine
It is great to hear that you were pleased with all of the services and facilities available at the Hotel Rio Park. Thank you for sharing your review with us we hope to see you back again soon. Kind Regards, MedPlaya Hotels Benidorm
Amparo Gramage Sanmartin
28/02/2023 15:51:16
Muy buena relación calidad - precio
9.69/10
Hemos pasado el finde semana genial.
El personal muy amable y atento, las instalaciones completas con variedad de juegos.
Las habitaciones limpias y la cama muy cómoda.
Seguro que repetiremos
Hoteles MedPlaya Benidorm:Hola Amparo, Gracias por elegir el Hotel Rio Park para su estancia en Benidorm. Nos complace que haya pasado una buena estancia con nosotros y que estuvo particularmente contenta con el trato recibido por el personal. Muchas gracias por dejar sus comentarios. Esperamos volver a verle de nuevo en Benidorm y en el Rio Park. Saludos cordiales, Hoteles MedPlaya Benidorm
Amparo Gramage Sanmartin
28/02/2023 15:14:15
Muy buena relación calidad - precio
9.69/10
Hemos pasado el finde semana genial.
El personal muy amable y atento, las instalaciones completas con variedad de juegos.
Las habitaciones limpias y la cama muy cómoda.
Seguro que repetiremos
Hoteles MedPlaya Benidorm:Hola Amparo, Gracias por elegir el Hotel Rio Park para su estancia en Benidorm. Nos complace que haya pasado una buena estancia con nosotros y que estuvo particularmente contenta con el trato recibido por el personal. Muchas gracias por dejar sus comentarios. Esperamos volver a verle de nuevo en Benidorm y en el Rio Park. Saludos cordiales, Hoteles MedPlaya Benidorm
We use cookies and similar technologies to understand how you use our site, optimize its functionality, to create more valuable experiences for you, to keep our site secure and functional, and deliver content tailored to your interests.
By clicking on the "I agree" button below, you consent to our use of cookies and similar technologies.
For more information see our Global Privacy Statement. You can also change your preferences regarding cookies and similar technologies at any time by visiting Tracking Preferences.
Cookies and Related Technologies on This Site
Please choose whether this site may use cookies or related technologies such as web beacons, pixel tags, and Flash objects (“Cookies”) as described below. You can learn more about how this site uses cookies and related technologies by reading our privacy policy linked below.
Required Cookies
These cookies are necessary to enable the basic features of this site to function, such as providing secure log-in or remembering how far you are through an order.
The parties using cookies on this site are listed below. Where possible, you may choose whether to allow certain cookies on this site.
Company
Domain
Laravel
https://www.laravel.com
Mirai
https://reservation.mirai.com
Functional Cookies
YESNO
These cookies allow us to analyze your use of the site to evaluate and improve our performance. They may also be used to provide a better customer experience on this site. For example, providing us information about how our site is used.
.jpg)
_698x472.jpg)
.jpg)
%20698(1)%20new.jpg)
Free Shuttle Transfer: MedPlaya Hotels offer guests who are staying with us in Benidorm, for 6 nights or more, a free shuttle transfer to and from Alicante airport. 
Rio Park