MEDPLAYA AMIGO! LOYALTY PROGRAM: TERMS AND CONDITIONS
1. INTRODUCTION
At MedPlaya, our customers are our top priority. That's why we have developed the all-new MedPlaya Amigo! Loyalty Programme, designed to offer our direct customers the best prices, favourable conditions, and exclusive offers and benefits.
MedPlaya Amigo! consists of three levels: Holiday Friends, BFFs, and Soulmates. Your level within the programme increases as you accumulate more stays with us, and with each level, you unlock additional benefits.
The following terms and conditions outline how MedPlaya Amigo! works and can be referred to anytime on the MedPlaya Hoteles website: www.medplaya.com.
MedPlaya Amigo! utilizes a Customer Identification Number to identify members. By accepting these terms and conditions, the MedPlaya Amigo member confirms their awareness and understanding of the programme’s details.
MedPlaya reserves the right to make necessary amendments to the conditions of MedPlaya Amigo! as it deems necessary.
The advantages of MedPlaya Amigo! are applicable to all MedPlaya hotels, with the exception of Resort Giverola & Bella Vista Beach Club.
2. REGISTERING FOR MEDPLAYA AMIGO!
The programme is available to adults over 18 years old.
Official bodies and companies are excluded from the MedPlaya Amigo! programme.
You can register for MedPlaya Amigo! through the following channels:
- The www.medplaya.com website: Fill out the online registration form with your personal information and accept the provided conditions. - In MedPlaya Hotels: Use the QR code for registration.
Registration for MedPlaya Amigo! program is free. An email address is required to register for MedPlaya Amigo!, and each registration must have a unique email address.
3. MEDPLAYA AMIGO
Once you have completed registration for MedPlaya Amigo!, you can access your personal MedPlaya Amigo! area on www.medplaya.com. This can be done by identifying yourself with your email address or MedPlaya identification number (ID MedPlaya) and password.
Within the MedPlaya Amigo! dashboard, you can:
- View and download your digital MedPlaya Amigo! identification card, which displays your full name and MedPlaya Identification Number (ID MedPlaya).
- Check and update your personal details.
- View your booking history and easily make new reservations.
- Adjust your access settings for the MedPlaya Amigo! private area.
- Make your next reservation at the best price available!
Please note that your MedPlaya Amigo! membership is personal and non-transferable.
* In order that your discount is applied correctly it is important that you identify yourself using your ID MedPlaya Amigo! or email associated with your account when making your reservation.
4. BENEFITS OF MEDPLAYA AMIGO
As a member of the MedPlaya Amigo! you will be the first to hear of our promotions and offers* and will enjoy discounts and benefits on your direct reservations at all our MedPlaya Hotels, excluding Resort Giverola/Hotel Bella Vista. *The inclusion in our Newsletter database is a condition of MedPlaya Amigo!
Discounts and benefits are applied based on your MedPlaya Amigo! membership level, all your stays (direct reservations only) count towards your membership level, and discounts, benefits and rewards are applicable on your stays with us when you have made your reservation on our website www.medplaya.com, through our Call Centre, Guest Service Managers, or directly at the hotel Reception.
Please refer to the table below for the different levels and associated benefits:
Your membership level is determined by the number of nights you have stayed with us (only direct reservations count) in any MedPlaya Hotel within the two years preceding your upcoming reservation check-in date. Please note that membership levels may fluctuate based on this criterion.
Discounts and benefits do not apply to reservations made through third-party agents, online travel agents, or tour operators.
Discounts will be applied to the price of the room occupied by the MedPlaya Amigo! member at check-in, and benefits will be available upon arrival at the hotel. Benefits and discounts are not duplicated when more than one MedPlaya Amigo! member occupies a room.
Discounts are applied to the final price of the reservation, excluding extras and are not applicable to 100% Non refundable bookings.
5. CANCELLING YOUR MEDPLAYA AMIGO MEMBERSHIP
Membership of the MedPlaya Amigo! programme may be cancelled for the following reasons:
- The user may request to cancel their membership of the MedPlaya Amigo programme by sending an email to: contact@medplaya.com
- MedPlaya management reserves the right to the temporary or permanent cancellation of the MedPlaya Amigo members membership under the following circumstances:
- Improper use of the MedPlaya Amigo Programme. - Failure to comply with the Terms and Conditions accepted when registering for the programme. - Inappropriate behaviour at the hotel. - Detection of incorrect data provided when registering for the MedPlaya Amigo programme. - The demise of the MedPlaya Amigo member. - When no transactions or bookings have been made using your MedPlaya Amigo account during the past five years.
6. PRIVACY POLICY – DATA PROTECTION
By completing the registration request for the MedPlaya Amigo! programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.
Similarly, for the proper fulfilment of the programme, your personal data will be transferred to companies of the MED PLAYA group for the purposes described above.
The Personal Data that you provide will be processed to identify you as a user of the programme and to give you access to the various features and services that are available to users registered in the programme.
The user can, at any time, revoke consent for the processing of their personal data by sending an email to rgpd@medplaya.com. However, the revocation of consent will imply the exclusion of the client from the MedPlaya Amigo! programme.
CONTACT FORMS: By filling in the contact and opinion form on the website, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided in order to respond to requests, suggestions and complaints, as well as to improve the quality of service. For the proper attention of and answer to the communication, your personal data may be transferred to companies of the MEDA PLAYA group in order to give the most appropriate response to the request.
The user can, at any time, request the cancellation of their personal data by sending an email to rgpd@medplaya.com.
TELEPHONE CALLS TO OUR CUSTOMER SERVICE (CALL CENTRE): By contacting our Call Centre, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided in order to respond to requests, suggestions and complaints, as well as to improve the quality of service. For the proper attention of and answer to the communication, your personal data may be transferred to companies of the MEDA PLAYA group in order to give the most appropriate response to the request.
The user can, at any time, request the cancellation of their personal data by sending an email to rgpd@medplaya.com.
Our new quadruple rooms are large modern rooms designed to be occupied by 3 to 4 guests.
Some of these rooms offer adapted bathrooms and subject to availability can be reserved (on request) for...
Our new quadruple rooms are large modern rooms designed to be occupied by 3 to 4 guests.
Some of these rooms offer adapted bathrooms and subject to availability can be reserved (on request) for two guests in the case of customers who have limited mobility and are blue badge holders.
For information on availability and prices please contact us
We have combined a twin room with a single room. The main bedroom is decorated in a modern contemporary style with your comfort in mind, with two single beds and a furniture bed, and in the extra sleeping area there is also a single bed. This area can also be used as a quiet relaxing space.
This modern room has a large bathroom with a walk in shower, mini-fridge, kettle and optional safety deposit box.
Please note that wheelchair access is only possible when the room is occupied by max. two guests.
Rooms are situated on floors 1 - 4
MedPlaya Hotels offer guests who are staying with us in Benidorm, for 6 nights or more, a free Economy Connect Shuttle transfer to and from Alicante airport.
To qualify for a free Economy Connect Shuttle transfer your booking must be made through our website www.medplaya.com more than 36 hours prior to arrival date and meet with the 6 night minimum stay requirement.
After confirming your hotel reservation you will be able to add your shuttle transfer Economy Connect completely free of charge.
This service is not bookable in resort and is only available for return trips (both ways).
This Free Shuttle Transfer Service (Economy Connect) is only currently available for our Benidorm Hotels.
If your reservation is for less than 6 nights or confirmed within 36 hours of your arrival date you can still book a shuttle transfer, the price will be displayed once you have completed your search, and payment will be made online.
You can search transfer options and prices by following these links:
For any additional information, you can contact us via email at 'callcentre@medplaya.com or through our customer service line UK: 0843 508 5479, Spain: (34) 951 989 315 and we will be delighted to help you.
關於 酒店 Rio Park
Rio Park酒店位于旅游胜地Benidorm的中心地带。Benidorm以其丰富多彩的娱乐活动成为世界各地各个年龄层游客的旅游目的地之一。Rio Park酒店地理位置优越，距海滩仅数分钟路程。
Número de Registro en turismo: HA-800 (Hotel Rio Park)
HOTELERA EUROPA BENIDORM SA UNIPERSONAL ha llevado a cabo la rehabilitación energética del edificio MedPlaya Hotel Rio Park de Benidorm con el apoyo económico del Instituto para la Diversificación y Ahorro de la Energía (IDAE). Ver más
IDAE
HOTELERA EUROPA BENIDORM SA UNIPERSONAL ha llevado a cabo la rehabilitación energética del edificio MedPlaya Hotel Rio Park de Benidorm con el apoyo económico del Instituto para la Diversificación y Ahorro de la Energía (IDAE). Esta actuación, correspondiente con la mejora energética “Proyecto de Mejora Energética de Edificio Mediante Sustitución de Quemadores de Combustible”, está acogido a la línea de ayudas para la Rehabilitación energética de Edificios existentes (PAREER-CRECE), cofinanciada por el Fondo Europeo de Desarrollo Regional (FEDER) y gestionada por el IDAE con cargo al Fondo Nacional de Eficiencia Energética, con el objetivo de conseguir una economía más limpia y sostenible.
Visit our MAP section and find out the route and the best public transport options to get to MedPlaya Hotel Rio Park.
Free Shuttle Transfer: MedPlaya Hotels offer guests who are staying with us in Benidorm, for 6 nights or more, a free shuttle transfer to and from Alicante airport. Check this out! more
• Outdoor Swimming pool and childrens pool (summer) Swimming pool daily opening times during winter months are available in Reception and are subject to change
This Hotel was superb in everyway. From arrival to departure. Reception staff very helpful. Rooms very clean. In the dining room a very good choice of food. Looking forward to our next visit.
MedPlaya Hotels Benidorm:Dear James, we are delighted that the Hotel Rio Park ticked all of your boxes and that you enjoyed your stay with us. Thank you for sharing your comments with us, we look forward to welcoming you back again soon. Kind Regards, MedPlaya Hotels Benidorm
Brian Wright
28/11/2023 13:11:16
Great stay
9.69/10
Always clean, friendly, great food
MedPlaya Hotels Benidorm:Hello Brian, Thank you for choosing to return once again to the Hotel Rio Park. We are delighted you had another great stay and we appreciate you taking the time to share your comments with us. Hopefully we will get to welcome you back again soon. Kind Regards, MedPlaya Hotels Benidorm
Daniel Carlson
22/11/2023 22:36:27
November 16th
6.56/10
I have stayed in the hotel before.
The hotel room I thought when I booked the quadruple the extra room would be seperated With a door like the pictures.
The toilet door lock wont lock. Its damaged.
The tea and coffees etc werent topped up daily as the hotel room should be I was told by reception.
We only had breakfast. It was good for what it was.
Staff very good and friendly
Location good but dont like the lane outside
Quite dangerous for muggers
Overall good.
MedPlaya Hotels Benidorm:Hello Daniel, Thank you for sharing your thoughts with regards to your stay with us at the Hotel Rio Park. We are sorry to hear that there was confusion with the room types booked. Unfortunately the quadruple rooms do not have the annex area like the family rooms do, please accept our apologies for any misunderstanding caused. We do hope that you would consider returning again in the future. Kind Regards, MedPlaya Hotels Benidorm
JOHN DAVIES
21/11/2023 11:26:03
John Davies
7.50/10
We always have club service,for the last 10 years or so this year the room wasn’t until we complained,the service was provided after diner around 8 ish, the room was very cold ,spoke to receptionist,but nothing happened, the rooms are a little grubby now,in need of a bit of attention, the gala diner is not as good has it used to be ,no cava now ,the standards have dropped prices have increased. The lifts,well that is another storey. Generally the hotel is value for money
MedPlaya Hotels Benidorm:Hello John, thank you for choosing to return to stay with us once again at the Hotel Rio Park and for taking a moment to update us on your recent visit. We are sorry to hear that on this occasion you did not enjoy your stay as much and we appreciate your feedback. We do hope that if you do choose to return again in the future we can try and change some of your opinions. Kind Regards, MedPlaya Hotels Benidorm
Deborah Coward
12/11/2023 13:44:35
Holiday
6.25/10
Lovely as always but there were few issues, room needs to be swept better, dust all over floor, room needed to be better for 3 people had better room before all the changes were made, need more storage IE drawers, tea n coffee not stocked up daily, only had some on 1st day when arrived, food could be better for wot you pay, better sunbeds with moveable backs old ones where better, youve got to be the only place that put prices up, wasnt impressed, your entertainment is diabolical was better with old lot, your lifts still need sorting, they was bad a few years ago an still no better, not sure if I will return
MedPlaya Hotels Benidorm:Hello Deborah, Thank you for chooisng to return to stay with us once again at the Hotel Rio Park. We are sorry to hear that you had some issues and that you felt improvements need to be made. We appreciate you taking the time to share your comments with us and hope that if you do choose to return we can try and change some of your opinions. Kind Regards, MedPlaya Hotels Benidorm
HELEN MARIE DOBSON
11/11/2023 11:17:19
Excellent hotel
10/10
Love the Rio park. Lovely staff, very clean and lovely food
MedPlaya Hotels Benidorm:Hello Helen, We are delighted that you love everything about the Hotel Rio Park. Thank you for taking a moment to share your comments with us, we hope to see you back again soon. Kind Regards, MedPlaya Hotels Benidorm
María Luisa Fernandez Garcia
09/11/2023 18:57:09
I dont understand your question
8.13/10
Comprendo q la mayoría de sus clientes son ingleses yo afortunadamente entiendo el idioma ya q vivi 33 años en Inglaterra pero mi pareja no , y a los británicos les encanta el flamenco, show q podían añadir al espectáculo así disfrutaríamos todos de vez en cuando ,para los españoles no hay entretenimiento donde están nuestros bailarines y cantantes? Por lo referente al hotel muy bien volveremos
Hoteles MedPlaya Benidorm:Hola María Luisa, Le agradecemos por compartir sus comentarios y sugerencias con nosotros. Valoramos su opinión y tomamos en cuenta sus observaciones sobre el entretenimiento ofrecido en nuestro hotel. Entendemos su deseo de disfrutar de espectáculos que representen la cultura española, como el flamenco, y apreciamos su sugerencia al respecto. Esperamos darle la bienvenida nuevamente en el futuro y proporcionarle una estancia aún más satisfactoria. Saludos cordiales, Hoteles MedPlaya Benidorm
mary ellis
04/11/2023 12:51:54
Regular stays.
8.44/10
Only taking a three day break this time, from our home in Polop. Regular guest over twenty years. Seen many changes not all for the better. Entertainment troupe a real let down, although friendly and welcoming, daytime activities seem to have stopped. evening shows much too loud, noisy, deafening and very amateurish. Even outside acts brought in were awful. Considering excellent entertainers available throughout bars in Benidorm a real let down..
However room was excellent, food first class and all staff, reception, bar staff and cleaners cannot be faulted.
Would love to continue to visit regularly if only evening entertainment could be changed.
MedPlaya Hotels Benidorm:Hello Mary, thank you for chooisng to return to stay with us once again at the Hotel Rio Park. We are pleased that overall you enjoyed another pleasant stay but you were disappointed with the entertainment on this occasion. Hopefully if you do choose to return once again we can try and change some of your opinions. Kind Regards, MedPlaya Hotels Benidorm
ANDREA SALAS GONZALEZ
30/10/2023 18:44:23
Viaje
8.75/10
La animacion es en ingles
Hoteles MedPlaya Benidorm:Hola Andrea, Agradecemos sus comentarios y apreciamos que haya tomado el tiempo para compartir sus experiencias con nosotros en el Hotel Rio Park. Lamentamos los inconvenientes que experimentó con la animación su estancia. Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y brindarle una experiencia más fluida. Saludos cordiales, Hoteles MedPlaya Benidorm
NINA IBBOTSON
27/10/2023 16:46:42
family time
9.06/10
i travelled with a friend and my two grandchildren .
we had a fabulous stay at Rio Park.
we had a family room it was spotless.
the staff were all very friendly .
MedPlaya Hotels Benidorm:Hello Nina, thank you for choosing the Hotel Rio Park for your family holiday in Benidorm. We are very happy to hear you had a fabulous stay and were pleased with your family room and the service you received from the staff. We hope to see you all back again soon at the Rio Park. Kind Regards, MedPlaya Hotels Benidorm
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Free Shuttle Transfer: MedPlaya Hotels offer guests who are staying with us in Benidorm, for 6 nights or more, a free shuttle transfer to and from Alicante airport. 
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