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本网站文中凡是提到“Med Playa”，“我们”均指网站所有者 MED PLAYA MANAGEMENT, SL Hotel Riudor, , Avda. Mediterráneo, 45
03500-BENIDORM (Alicante)
公司注册号为 B17076886, Tomo 1.597, Folio 58, Hoja A-21.313, Inscrip. 1ª
网站文中“您”均指网站用户或网站访问者。
网站使用条款如下：
本网站内容仅提供基本信息。Med Playa会努力保证信息的更新速度和正确性，但是，我们在任何时候都不对网站信息，产品，服务，图标的精确性，准时性，合适性，可靠性做明示或默示方式保证。信息责任风险将由您承担。
您在使用本网站过程中受到的物质及非物质，直接及间接损失伤害，我们均不承担责任。
本网站上的链接网页内容及时效不受我们监管。我们在网站上添加此链接，并不一定意味着我们赞同或推荐此链接。
我们致力于为广大顾客提供一个更新及时，操作方便的网站。但是，Med Playa不对因技术问题产生的服务器暂停使用承担责任。
1. INTRODUCTION
The MED PLAYA MANAGEMENT, S.L. Amigo Card Loyalty Programme is regulated by the following conditions.
The conditions detailed below explain how the Amigo Card programme works and may be consulted at any time on the MedPlaya Hoteles website: www.medplaya.com.
The Amigo Card loyalty programme uses an Amigo Card identification card to identify the card holder as a member of the Amigo Card programme. The Amigo Card is the property of MedPlaya.
By accepting these conditions, the Amigo Card holder hereby states that they are aware of the conditions detailed herein, which shall be applicable as long as they are registered as an Amigo Card holder.
The advantages offered by the Amigo Card loyalty programme are applicable to all MedPlaya hotels, except Resort Giverola & Bella Vista Beach Club. Each establishment shall determine the services that are included in the Amigo Card programme and these may vary depending on the establishment.
MedPlaya reserves the right to amend the conditions of the Amigo Card programme.
2. REGISTERING FOR THE AMIGO CARD PROGRAMME
Any natural person who is over 18 years of age may register for the Amigo Card loyalty programme by completing the registration form and accepting the established conditions. Legal persons are excluded from the Amigo Card programme.
The natural person will then become the Amigo Card holder. Each person may only register for one Amigo Card. In the event that a person registers more than once, MedPlaya reserves the right to reject any subsequent registrations.
Various established channels may be used to register for the Amigo Card programme. The channels that may be used to register for the Amigo Card loyalty programme are as follows:
· The www.medplaya.com website, by completing the online registration form with your personal details and accepting the established conditions.
Online Amigo Card registrations are automatically awarded 20 points to welcome the card holder to the Amigo Card programme.
· At any MedPlaya hotel by completing the printed form in your hotel room, at reception or at the “Loyalty-Fidelidad & Community Manager” desk and handing in the form to:
o Reception;
o The person at the “Loyalty-Fidelidad & Community Manager” desk who is responsible for the Amigo Card programme at the hotel;
o The Amigo Card letterbox that you will find at the “Loyalty-Fidelidad & Community Manager” desk.
Registration for the Amigo Card programme is free. You must have an email address to register for the Amigo Card programme. The same email address may not be used for more than one registration.
3. THE AMIGO CARD
The Amigo Card identifies its bearer as having registered for the Amigo Card loyalty programme. The Amigo Card displays the card holder’s full name and MedPlaya identification number (ID MedPlaya).
The Amigo Card is available in physical and digital formats.
Once the Amigo Card registration process has been completed, the Amigo Card holder will receive a welcome email with their virtual Amigo Card as an attached file.
The Amigo Card holder will receive the physical card at their address 4-6 weeks after the registration date.
The Amigo Card is personal and non-transferable.
4. BENEFITS OF THE AMIGO CARD
The Amigo Card holder will be able to enjoy all the advantages of the Amigo Card programme at all MedPlaya hotels. These benefits are as follows:
a) Additional discount on your booking by redeeming your points.
Only applicable to bookings made through our www.medplaya.com website, our Customer Service Centre or in any of our MedPlaya hotels and by accepting the Free Cancellation policy.
b) Option to redeem points for services/gifts at any of our MedPlaya hotels.
Check available services/gifts on arrival at your hotel. These services/gifts may vary depending on the establishment.
c) Fast check-in by presenting your physical or virtual Amigo Card on arrival.
d) Exclusive additional promotions and discounts for registered Amigo Card members.
4.1 POINTS
Each Amigo Card point has a value of €0.50 when you redeem your points for a discount on your accommodation. This value is exclusively for redeeming points for a discount on your accommodation and will only be applicable to bookings made via our website www.medplaya.com, our Customer Service Centre or in our MedPlaya hotels and by accepting the Free Cancellation Policy.
Bookings made through our www.medplaya.com website, our Customer Service Centre or in any MedPlaya hotel with the Non-refundable Cancellation Policy are excluded from the offer to redeem points for a discount on your accommodation.
Details about the services/gifts included in the Amigo Card programme and their Amigo Card value in points will be provided at each MedPlaya hotel. Any services/gifts that are not specified in the Amigo Card programme are not included in the programme.
Points are non-transferable between Amigo Card holders and may not be redeemed for money.
Amigo Card points are valid for two years from the date on which they are obtained.
4.2 EARNING POINTS
Please show your physical or virtual Amigo Card at check-in so that the points that correspond to your stay can be awarded to your Amigo Card account. Points will be automatically awarded during check-in, never before you arrive at the hotel.
Amigo Card holders may obtain points in the following ways:
a) For each stay at a MedPlaya hotel.
This condition is applicable to all booking channels. The following points will be awarded:
o 1st - 5th stay: 20 Amigo Card points per stay
o 6th - 10th stay: 35 Amigo Card points per stay
o 11th - 15th stay: 50 Amigo Card points per stay
o More than 15 stays: 60 Amigo Card points per stay
Stays include all stays at any MedPlaya hotel and are calculated from the moment you register for the Amigo Card loyalty programme.
Two consecutive bookings by the same client will not be considered a new stay and points will therefore not be awarded for the second stay.
b) For bookings made using the following channels:
i. www.medplaya.com
ii. MedPlaya Customer Service Centre
iii. MedPlaya Hotels
At check-in the equivalent of 8% of the total booking fee will be automatically awarded in Amigo Card points. Extra services related to your booking are excluded from this condition.
Reservations made through other distribution channels are excluded from condition (b).
The Amigo Card holder will simultaneously receive points for each stay and booking if they meet the conditions detailed above.
4.3. EARNING POINTS: CONDITIONS
o In the event that the Amigo Card holder has made several bookings, they will only be awarded Amigo Card points for the sum corresponding to the room in which they are personally registered.
o If the Amigo Card holder pays for several bookings, they shall not be awarded more points for the extra bookings.
o In the event that more than one guest who is registered for the Amigo Card programme is staying in the same room, Amigo Card points will only be awarded to one card holder.
o If any changes are made to your booking during your stay, MedPlaya reserves the right to review and amend the allocation of Amigo Card points prior to the booking amendment.
o Amigo Card points shall be awarded to a card holder irrespective of the person who paid for the booking.
5. REDEEMING AMIGO CARD POINTS
It is essential that you show your physical or virtual Amigo Card at reception, or to the person responsible for the Amigo Card programme at the hotel, to redeem your points for discounts and/or services during your stay.
a) REDEEMING POINTS FOR SERVICES/GIFTS
You may ask to redeem your points for services/gifts at reception, or ask the person at the Amigo Card “Loyalty-Fidelidad & Community Manager” desk, by showing your Amigo Card.
Reception, or the Amigo Card representative, will issue a pass/voucher for the requested service/gift and charge the corresponding points to your Amigo Card account. The Amigo Card holder shall present the pass/voucher to the department providing the service so that these points can be redeemed.
Passes/vouchers issued during your stay will expire at the end of your stay.
Check which services/gifts are available to be redeemed with your Amigo Card points at reception or at the “Loyalty-Fidelidad & Community Manager” desk. These services/gifts may vary depending on the establishment.
Points may only be redeemed for additional room services if the Amigo Card holder is registered as staying in the room.
b) REDEEMING POINTS FOR DISCOUNTS ON ACCOMMODATION
The Amigo Card holder may ask to redeem their points for a discount on their accommodation when they check in or before they arrive at the hotel.
Redeeming points for a discount on your accommodation will only be applicable to bookings made via our website www.medplaya.com, our Customer Service Centre or at any of our MedPlaya hotels and by accepting the Free Cancellation Policy. This discount will be applicable to the amount corresponding to the accommodation and meal plan; any additional services will not be included.
Each Amigo Card point has a value of €0.50 that is only applicable when you redeem your points to obtain a discount on your accommodation.
Bookings made through other channels, or our www.medplaya.com website, our Customer Service Centre or in our MedPlaya hotels with the Non-refundable Cancellation Policy are excluded from the offer to redeem points for a discount on your accommodation.
In the event that the Amigo Card holder makes several bookings, points may only be redeemed for a discount on accommodation in the room where the Amigo Card holder is staying.
Points may not be redeemed to pay for any sums related to taxes and fees.
6. MEDPLAYA.COM – AMIGO CARD
Once registration for the Amigo Card programme has been completed, the card holder may access their private Amigo Card area on www.medplaya.com by identifying themselves with their email address or MedPlaya identification number (ID MedPlaya) and password.
In the Amigo Card private area you can:
- check details of transactions made using the points on your Amigo Card account and view your balance in points;
- Check and update your personal details;
- View your booking history and rapidly make new bookings;
- Amend your access settings for the Amigo Card private area.
On the www.medplaya.com website there is a Help section where you can contact us at any time using the contact form or by sending an email to: contact@medplaya.com
7. CANCELLING THE AMIGO CARD
Membership of the Amigo Card programme may be cancelled for the following reasons:
- The user may request to cancel their membership of the Amigo Card programme by sending an email to:contact@medplaya.com
- Card holders who revoke their consent for their personal data to be processed shall be automatically excluded from the AMIGO CARD programme.
- MedPlaya management reserves the right to the temporary or permanent cancellation of the Amigo Card holder’s membership under the following circumstances:
o Improper use of the Amigo Card.
o Failure to comply with the Terms and Conditions accepted when registering for the programme.
o Inappropriate behaviour at the hotel.
o Detection of incorrect data provided when registering for the Amigo Card programme.
o The demise of the Amigo Card holder.
o When no transactions or bookings have been made using points from your Amigo Card account during the past five years.
8. PRIVACY POLICY – DATA PROTECTION
By completing the registration request for the AMIGO CARD programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.
Similarly, for the proper fulfilment of the programme, your personal data will be transferred to companies of the MED PLAYA group for the purposes described above.
The Personal Data that you provide will be processed to identify you as a user of the programme and to give you access to the various features and services that are available to users registered in the programme.
The user can, at any time, revoke consent for the processing of their personal data by sending an email to rgpd@medplaya.com. However, the revocation of consent will imply the exclusion of the client from the AMIGO CARD programme.
MED PLAYA旨在尊重使用其网站和社交网络平台的客户和用户的隐私，以及保护在与我们的连锁酒店进行任何形式联系的过程中可能提供给我们的个人信息。
因此MED PLAYA已经采取了必要的技术性和组织性安全措施，用于保护客户个人资料的安全性和完整性，从而在遵从数据保护相关法律法规的基础上，避免数据的丢失或未经授权的访问。
从这个意义上说，遵从欧盟议会(RGPD)制定的欧盟法规第2016/679的规定，接下来我们会对MED PLAYA在处理数据信息方面进行详细的叙述。
谁负责处理您的个人信息？
公司名称： MED PLAYA MANAGEMENT, SL
企业税号： B17076886
公司地址： 赫罗纳General Mendoza大街，1号，6层，邮编17002。
邮箱： rgpd@medplaya.com
我们处理您个人信息的目的是什么？
我们将获得的数据信息用于注册流程的管理，维护我们网站用户的关系，通过不同的联系表单联系并回复用户的请求，以及对所有的服务进行行政管理。
更具体地说，MED PLAYA会对您的个人信息进行如下处理：
在线预订: 一旦完成在线预订表格的填写，用户将会同意并授权MED PLAYA MANAGEMENT, SL自动使用和处理您的个人数据用于预订的管理和住宿服务的提供。如果用户已经明确同意并在表格上勾明接受由MED PLAYA集团提供的广告和优惠提醒服务，您的个人数据将会被进一步处理，便于您通过邮件的形式接收我们的消息推送和优惠信息。
同样需要提醒各位用户的是，一旦完成在线预订，您的个人信息和与预订相关的个人数据将会分享给MED PLAYA的各个成员企业，便于各个企业进行管理和执行。
AMIGO CARD: 一旦完成了AMIGO CARD计划的注册申请，用户将会同意并授权MED PLAYA MANAGEMENT, SL使用您的个人信息数据，从而便于企业改善与用户的商业关系，并且为用户提供个性化的优惠服务。
同样地，为了该计划能够更正确地执行，您的个人数据将会分享给MED PLAYA的各个成员企业，便于各个企业进行管理和执行。
您提供给我们的个人数据是为了更好地识别您作为该计划的使用用户，并且方便您在访问该计划时使用不同的功能和服务。
用户可随时通过给邮箱rgpd@medplaya.com发送邮件撤销其关于同意使用个人信息数据的授权。尽管取消授权意味着您将不再是AMIGO CARD计划的用户之一。
联系表格:一旦在网站上完成了联系表格和意见表格的填写，用户将会同意并授权MED PLAYA MANAGEMENT, SL使用您的个人信息数据用于批准您的请求，或对您的建议和投诉作出回应，从而提高我们的服务质量。为了保证回复对象的准确定，您的个人数据将会分享给MED PLAYA的各个成员企业，便于您的请求能够得到最及时的回复。
用户可随时通过给邮箱rgpd@medplaya.com发送邮件撤销其关于同意使用个人信息数据的授权。
消息通知:一旦完成了接收消息通知的申请，用户将会同意您的电子邮箱地址被加入广告的分发列表中，用于接收与MED PLAYA有关的通知和商业讯息。
因此，如果您订阅了MED PLAYA的消息通知功能，我们将通过电子邮件，短信和电话的方式为您提供我们的服务和相关的讯息。
用户可随时通过给邮箱rgpd@medplaya.com发送邮件撤销其关于同意使用个人信息数据的授权。
简历:一旦在我们的网站上完成了发送简历表格的填写，用户将会同意并授权MED PLAYA MANAGEMENT, SL使用您的个人信息数据，以便将个人数据整合至人员选择数据库中，从而进入到MED PLAYA旗下不同的酒店和企业的人员招聘过程中去。
我们如何获得您的个人数据以及我们处理您个人信息的法律依据是什么？
关于合法处理您的个人信息数据的法律依据，正如我们在上文所提到的，是欧盟议会(RGPD) 在2016年4月27日制定的欧盟法规第2016/679的规定，另外还有其他有关数据保护的现行法律法规。
因此，我们关于个人数据的处理方式都是有一定的法律依据的。在任何情况下我们都不会对个人数据信息进行特殊的分类，例如：揭示族裔或种族的信息，政治立场，宗教或哲学立场，工会会员信息，基因数据，或是与个人健康相关的数据信息）。
不提供所要求的个人信息或是不接受该数据保护的条款意味着无法订阅，注册，接收服务信息以及无法加入Amigo Card计划。
如果双方以前就存在合同关系，该关系必须以行政，财政，会计和劳动等必要义务的合法性为前提。
我们会将您的个人信息保留多长时间？
个人数据信息将在您与我们保持合同关系的这段期间保留，另外在任何情况下，个人数据信息都将在相关法律法规所规定的时间范围内以及在有必要严肃处理相关责任可能性的时间范围内被保留。
在任何情况下，只要您没有事先要求删除您的个人数据，自最近的服务合同签订后的10年算起，我们将在不需要或不相关的情况下删除您的个人数据。
只要您没有提出删除的要求，以商业为目的的数据都将一直有效。用户可随时通过给邮箱rgpd@medplaya.com发送邮件撤销其关于同意使用个人信息数据的授权。
发送至公司的简历将在收到后的两年内被清理。
您的个人数据将被分享给哪些接收人？
我们不会将个人信息分享给第三方，除非是MED PLAYA集团下的公司，以我们公司的名义提供服务或是提供法定义务服务的供应商。向同一集团的公司共享数据的目的是为了达到信息共享从而更好地为客户提供服务。
不管您是通过网页或是手机程序提供给我们的个人信息，都将保存在MED PLAYA MANAGEMENT,SL的服务器上。
您拥有怎样的权利？
任何人都有权确认MED PLAYA是否在管理您的个人数据。
因此您有权向我们确认是否正在处理您的个人数据信息，并且随时随地查看这些信息。同样地，您可以在数据不准确或不完整时予以纠正，同样可以在不再需要的时候要求删除这些个人信息。
另外在某些特定的情况下，您可以要求限制您的个人数据的使用用途，或者出于您个人特殊情况的相关原因，您可以反对对您的数据进行管理。在这种情况下，我们会停止对您的个人信息进行管理，除了出于一些超出利益和权利的合法原因，或是一些明确的提出，权利的行使和一些索赔。
您的个人权利如下：
访问您的个人数据： 您可以在MED PLAYA的文件夹中查看您的个人信息数据。
修正您的个人数据： 如果您的数据不正确，您可以要求进行修正。
删除您的个人数据： 您可以要求删除您的个人信息。
便携管理您的个人数据： 您可以要求将提供的个人数据信息以电子文件的形式发送给您，这些信息对于您和MED PLAYA集团之间的友好关系是十分必要的。
反对处理您的个人数据： 您可以要求不对您的个人数据信息进行处理。
限制和处理方法： 在以下几种情况发生时，你可以要求限制管理您的个人数据信息 a)当您的个人数据的准确性还有待验证 b) 当个人数据管理的方式是非法的，但同时您又反对删除信息c) 当MED PLAYA集团不再需要处理您的个人数据，但是您需要保留信息来进行操作或是需要进行索赔 d) 当您已经提出反对处理您的个人数据信息。
为了行使以上权利，你必须通过向电子邮件(rgpd@medplaya.com)发送填写的申请表并附上您身份证件的复印件或是将以上文件邮寄至以下地址（数据保护管理公司MED PLAYA，赫罗纳General Mendoza大街，1号，6层，邮编17002）。
在任何情况下，如果您认为保护个人资料的权利受到了侵犯，或是您认为对您个人数据的管理和处理违法了欧盟议会第2016/679号法规的规定，任何用户都有权向西班牙数据保护局提出索赔要求。
对隐私政策的修改
为了适应新的立法或判例，本隐私政策可随时修改。无论如何，新的立法或是判例的更新都将通过电子邮件或是网站通知的方式进行传达。
这一隐私政策公布在我们的官网www.medplaya.com上。
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沿N－340公路到达Benalmádena－Costa中心，那里您将很容易地找到酒店方向指示牌。
从机场公共交通
出租车
出租车站位于机场外。成本€25和€35每路之间。可能有行李，节假日和夜间服务费。
火车
它位于距离机场只有几米。迈出福恩吉罗拉的列车，它每30分钟一班。车站在那里你将不得不下车到达是阿罗约德拉迷雅酒店。
这需要约20分钟，票价约为€2.50每人。
从阿罗约德拉米尔的中心，您可以乘坐公交巴士一百二十一分之一百十二这将投下您在马路去安东尼奥·马查多，距离酒店数米之遥
驾车
通过A7高速公路，出口222Benalmádena的 - 阿罗约德拉迷雅。左转关闭高浦加油站，走向海边直线下降。当你到达风车环岛，左转，继续直行。几米到右边你会看到酒店。
Riviera酒店为顾客提供套宽敞舒适的双人间。所有房间安装有空调，全套卫浴设备，电话，环绕立体声音响设备， 有线卫星电视，可按需配置保险柜。包括茶/咖啡制作所有房间的设施。 ...
包含:
Riviera酒店为顾客提供套宽敞舒适的双人间。所有房间安装有空调，全套卫浴设备，电话，环绕立体声音响设备， 有线卫星电视，可按需配置保险柜。包括茶/咖啡制作所有房间的设施。
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包含:
我们的海滨俱乐部客房为您提供大阳台和美妙的景色。 部分Beach Front Club客房的标准房间设有一个大阳台，享有码头和游泳池区的壮丽海景，部分客房更宽敞，享有Benalmadena海滩的景致。
我们所有的海滨俱乐部客房都配有最新的现代化浴室，配有按摩浴缸以及热带雨林和正常淋浴头。
所有海滩俱乐部客房还包括在价格保险箱; 迷你冰箱（迷你吧），带迎宾饮料; 茶/咖啡设施; 一瓶酒; 瓶矿泉水; 欢迎水果; 游泳池毛巾收集在接待（可退还的押金20,00€）; 浴室设有俱乐部设施; 浴袍和拖鞋。
官方网页
Riviera酒店为四星级标准，地理位置优越，位于Benalmádena体育港和海岸大道附近，沿海第一线，距Málaga马拉加机场不到20公里。拥有套宽敞舒适的房间以及多年的专业服务。
餐厅以国际口味和地中海风味为主。免费溢价WiFi是整个酒店。
在Benalmádena您可以全天享受丰富多彩的休闲活动，同时，您也可以体会到地中海的自然风光，民俗文化。
The Hotel Riviera is especially recommended for adults (16 years and over).
旅游注册号：H / MA / 00513（Hotel Riviera ****）
Note Relating to Covid-19
MedPlaya aim to provide all services whilst at the same time prioritising the health and safety of both our guests and our employees, and reserves the right to modify services and/or facilities in order to offer our guests a safe and enjoyable stay with us.
Click here for information and prices
• 允许工作犬入内
• 残疾人／行动障碍人士入口。
• 两个成人泳池 （一个为室外泳池，一个室内恒温泳池）。
• 水疗和健身(参见酒店价格)
• 吊床及遮阳伞。
• 每日提供夜间活动（专业演出，舞蹈，现场音乐及其他）。
• 全年白天的娛樂。
• 不允许宠物入内。
• 导盲犬除外。
• 免费的 Wifi 在接待和休闲区。
• 酒吧用餐时间房间服务（酒水服务）及餐厅房间服务（三明治及点心）。
• 电视厅 （及棋牌室）。
• 怡人的花园露台。
• 公用电话。
• 邮政服务
• 报纸出售
• 汽车租赁服务
• 郊游活动门票出售
• Need a transfer? Click here for information and prices
我们的餐厅为自助式，现场制作晚餐。有丰富多样的地中海及欧洲风味的菜式可供选择。餐前小吃角. 不提供野餐服务.
Half board do not include beverages.
• 全套卫浴设备。
• 空调。
• 直线电话。
• 保险箱
• 迷你酒吧
• 宽敞的露台。海景
• 卫星电视。
• 环绕立体声音响设备。
• 浴室迎宾酒店用品。
•免费无线上网
• 露天停车场. 根據可用性
• Electric car charging point
• 可使用Bali酒店的封闭式停车场 （100米处） 根據可用性 价格€ 0.42每小时。
• 位于海岸大道旁，沿海第一线。
• 专业细致地服务。
• 泳池及宽敞的露台。多层拥有花园。
• 泳池酒吧 （夏季开放）。
• 每天提供夜间活动。
• 运动场：迷你高尔夫，地掷球，沙狐球。
• 泳池免费提供毛巾。押金20欧元，全额退还。
• 入住时间：13：00
• 退房时间： 12：00
• 行李室
• 酒店大厅，酒吧。
• 棋牌室，电视厅。
• 自助餐廳: 早餐 （08：00至10：30）； 晚餐（18：30至21：30
• 着装规范强制性在晚宴
• 大厅酒吧。
• 泳池酒吧 （夏季开放）。
James Mackey
30/03/2020 13:29:10
Arrived 3rd to 10th March. First time in hotel. Enjoyed immensely. Fantastic location on promenade. Food was excellent. Looking forward to returning again.
Laura - Loyalty & Community Manager: Dear James, Thank you for choosing our hotel for your recent holiday and for taking the time to comment. We are pleased to read that all aspects of the hotel ticked the boxes for you and we hope to see you again really soon. Kind regards, Laura – Loyalty & Community Manager
Maureen Wallace
29/03/2020 14:06:44
Arrived on 133 and were given room we requested again. Unfortunately on 143 Spain went into lockdown. Despite this all the staff remained friendly and professional during this difficult time. Quite a few emotional tears were shed by all. The General Manager contacted us personally and told us not to worry that they would look after us until our departure on 273 We tried to get earlier flight home with Jet 2 but they said at this time they would not be flying us home earlier. We managed to get alternative flights with Ryanair and Reception very kindly printed off our new boarding passes etc. assisting us in every way. Dining room staff were excellent amidst all their personal worries at this time. On day of our departure General Manager approached us again and said not to worry if flight was cancelled at airport - we were just to return to the hotel where our room would be available for us. What more can you ask for at this trying time, it was very reassuring to us and very emotional all round. We say to all staff A BIG THANK YOU STAY SAFE HOPE TO SEE YOU ALL AGAIN SOON
Laura - Loyalty & Community Manager: Dear Maureen, Thank you very much for your lovely review. We are also extremely grateful to all our guests for the understanding you have shown in these difficult circumstances. We really hope this situation is over soon. All the Riviera staff appreciate your kind words, thank you indeed. I wish you both all the best and look forward to welcoming you back as soon as possible. Best regards,
Derek Wileman
22/03/2020 16:42:39
We were very impressed with the hotel especially the fridge and the tea making facilities missing from most foreign hotels. The fruit and wine was a very nice touch. We would certainly use this hotel again in the future.
Laura - Loyalty & Community Manager: Hello Derek, Thank you very much indeed for your nice comments and your fantastic rating. We are glad that you had a wonderful holiday at the Hotel Riviera and we would be pleased to welcome you back soon. Best regards,
ALEJANDRO RUIZ PALMA
17/03/2020 12:49:41
Muy bien todo
Laura - Loyalty & Community Manager: Hola Alejandro: Nos complace recibir comentarios tan positivos como el suyo y agradecemos de corazón que los comparta. Esperamos que pueda volver a visitarnos de nuevo muy pronto. Un saludo cordial,
Robert Martin Robert Martin
17/03/2020 11:21:40
Hotel and staff and location was excellent, food good the only minor issue was that the room was very hot in the evening and the air conditioning was switched off. our room and large balcony was otherwise superb. Big thanks to all the staff.
Laura - Loyalty & Community Manager: Dear Robert, We are delighted to hear that overall you were pleased during your stay at the Hotel Bali. Thank you for taking the time to share your comments with us and we do hope that we will see you back again in the future. Kind Regards,
george lindsay
14/03/2020 23:17:09
This is a lovely hotel only slightly spoiled by the terraced grounds. Could be easily considered as 5 with provisions of Robes, slippers, ice machines and free towels. Personnel were excellent but confusion as who were hotel and who were TUI
Laura - Loyalty & Community Manager: Dear George, Thank you for choosing the Hotel Riviera for your recent holiday and for taking the time to comment. We are pleased to read that all aspects of the hotel ticked the boxes for you. We look forward to welcoming you back in the near future. Kind regards,
Michel Hameleers
12/03/2020 09:47:05
we bezoeken het hotel 3x per jaar naar volle tevredenheid. prijs kwaliteit is goed.
Laura - Loyalty & Community Manager: Hello Michel, Thanks for posting your opinion and your lovely rating. Kind regards
Arie Dekker
11/03/2020 14:28:41
Hotel ligt centraal en is makkelijk te bereiken. Bushalte tegenover het hotel voor uitstapjes naar bijvoorbeeld Fuengirola of Mijas. De kamer die wij hadden op de 6e etage 2personen is groot genoeg met 1 groot 2 persoons-bed, badkamer met twee wasbakken, toilet en inloopdouche. Nadeel in de winterperiode, de airco is uitgeschakeld. Het was te warm in de kamer voor een aangename kamer-temperatuur. Wel is er snel een ventilator aangeboden om het wat aangenamer te maken. De matrassen in onze kamer gaven niet het juiste comfort. Dit mag voor ons zeker beter. Verder is het eten uitgebreid en prima. Het entertainment op de avonduren is gevarieerd. Al met al, na wat opmerkingen, wel waar voor je geld.
Joyce Woods
09/03/2020 11:22:51
What a great place. Staff very helpful, especially with the dislocated thumb! Hope to come again . Will recommend to others. Thanks.
Laura - Loyalty & Community Manager: Dear Joyce, Thank you very much for your nice words and your fantastic rating. We really appreciate your satisfaction with the hotel and with the staff. They all are doing hard work in order to distinguish your holidays with other ones, the human factor makes the Hotel Riviera different. Thank you so much for taking time to share your feedback with us and we hope to welcome you once again. Best regards,
Thomas Cleary
23/02/2020 11:34:35
This was our second year at the Hotel Riviera. We had another lovely week and will most probably return again.
Laura - Loyalty & Community Manager: Dear Thomas, We are very happy to hear that you enjoyed your stay with us at the Hotel Riviera. It is always nice to receive good comments, we really appreciate you share them. Hopefully we will see you again in the future. Kind Regards,
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Excellent holiday